10 Great Non Customer Service Jobs
Jobs for people who don't like people.
Some people can manage a disgruntled customer or picky client with ease. Some people would rather spontaneously combust than have to calmly resolve other people's problems all day. And that's okay: jobs exist for both subsets.
Maybe you're more introverted, prefer heads-down work, or simply don't want to interact with members of the public for 8-10 hours a day.
If you're ready to transition out of customer service, first take a look at Customer Service Wolf's beautiful comics and feel very much seen. Then check out this list of non-customer-service jobs. None of them are entry-level grunt jobs that keep you away from people without offering much career growth—all provide opportunities to learn and advance while doing work you enjoy. Just without the people.
(Okay, I'll be honest, some of them involve some people, like teammates and bosses, but I promise that these will keep you off the front lines of customer service and engagement!)
Numbers, anyone?: Math-based non-customer-service jobs
Who it's good for: Finance pros who enjoy figuring out the monetary cost of various risks (and either have passed actuary exams or are excited to study for them).
Why it doesn't involve customer service: Risk management may sound like all-hands-on-deck work, but much of actuarial work happens in closed-door insurance offices and requires individual analysis.
Average annual salary: $102,880
Who it's good for: Number-crunchers who like analyzing data to solve problems.
Why it doesn't involve customer service: Many statistician jobs are in research facilities (both in the federal government and in private labs). You may collaborate with other professionals, like mathematicians or engineers, but much of your work will be self-directed.
Average annual salary: $88,190
Who it's good for: People who always turn their taxes in on time and have a good eye for reviewing records.
Why it doesn't involve customer service: Your day-to-day work will be spent with records and reports, not on the front lines with clients. If you work in-house for a big firm, you'll probably even be insulated from most presentations and meetings.
Average annual salary: $70,500
Hello, communicators: Word-based non-customer-service jobs
Who it's good for: Fast typists with solid listening skills and at least a basic understanding of specialized terminology (like legal or medical terms).
Why it doesn't involve customer service: The only people you'll interact with are the voices on the recordings (whether of journalists, doctors, or lawyers), which you'll have full agency to pause, rewind, and shut off. This job can often be done from home.
Average annual salary: $34,770
Who it's good for: Word-wranglers with communication chops.
Why it doesn't involve customer service: As a writer, you'll be responsible for getting words down on a page that make sense and tell a story. Nothing more, nothing less. (Unless you venture into journalism and need to do interviews, but even in that case, those are your peers and/or your sources, not customers.)
Who it's good for: Detail-oriented researchers and assistants with an interest in the law.
Why it doesn't involve customer service: Your job responsibilities may include everything from maintaining or organizing files, drafting and proofreading documents, to conducing legal research, but all of that will be done from the comforts of a desk.
Average annual salary: $50,940
Definitely does compute: Programming-based non-customer-service jobs
7. Software developer/engineer
Who it's good for: Programming pros who enjoy figuring out how applications will come together.
Why it doesn't involve customer service: Perhaps the classic introvert job, developers interact with each other and with their computers, but are usually sheltered from customers by layers of product managers, project managers, and UX designers.
Average annual salary: $105,590
8. Web developers
Who it's good for: Designers and coders with an eye for quality websites.
Why it doesn't involve customer service: Web developers work on all parts of a website's construction, including back-end and front-end aspects. You may have to interface with clients, but often through a PM.
Average annual salary: $69,430
Grab bag: Other non-customer-service jobs
9. Film or video editor
Who it's good for: Movie / tv / video buffs who enjoy organizing and shaping digital footage to tell stories.
Why it doesn't involve customer service: You, ten screens in an edit bay, and a pretty impressive keyboard: that's what film editing entails. You'll work from a studio or office with little customer or client interaction.
Average annual salary: $58,990
10. Biology or zoology technician
Who it's good for: Science nerds who enjoy spending days in the lab or the field, running experiments and analyzing results.
Why it doesn't involve customer service: Even if you're not a bio tech who works in the field, lab work is relatively solo, focused activity with nary a customer in sight. If you take a job in zoology, your clients will be animals, and their annoying quirks definitely don't count against them.
Average annual salary: $44,500
Wishing you all the best as you navigate the landscape of jobs that require minimal customer or client interaction. Once you find one and land an interview, keep these tips in mind:
[Idealist's helpful guide: An Introvert's Guide to Interviewing as Your Authentic Self]
I sat in front of my CEO to discuss several complaints of racism. I was new to my role as a Culture Director. I was nervous about his reaction to the complaints. But I also knew he strongly supported developing this new department; I knew that he would take the right steps. So I was shocked when I heard him say sheepishly, "I don't know, Noelle...all of this stuff about racism. I just don't see it. I don't even see color. I'm pretty much color blind."
Living in the midst of a pandemic has brought about a whole host of changes and challenges for workplaces and employees. One of the most notable? Virtual interviewing. With most on-site interviews on hold for the foreseeable future, it's important that you be prepared to make a great first impression—virtually.
A five-step framework for addressing systematic racism at work
The world has changed in the past few weeks.
We're watching corporations and organizations across the world come out in support of Black lives in droves. Many of those organizations are doing so for the first time in their history.
Women Founders & CEOs Share Their Tips
If you're anxious about looking for a new job right now, you're not alone. We've talked before about how you can land a job in the midst of COVID-19, but today we wanted to share advice from some of the experts who spoke at our inaugural Diversity Reboot Summit.
If you're struggling with perfectionism:<span style="display:block;position:relative;padding-top:56.25%;" class="rm-shortcode" data-rm-shortcode-id="824ce73e30a279a266a5dd91047dd6f5"><iframe lazy-loadable="true" src="https://www.youtube.com/embed/y58Luzbv_vw?rel=0" width="100%" height="auto" frameborder="0" scrolling="no" style="position:absolute;top:0;left:0;width:100%;height:100%;"></iframe></span><p><em>Reshma Saujani is the Founder and CEO of Girls Who Code, the international nonprofit organization working to close the gender gap in technology and change the image of what a computer programmer looks like and does. Since her viral TED Talk, "Teach Girls Bravery, Not Perfection" resonated worldwide, Reshma has been on a mission to inspire women to leave socially-ingrained perfectionism behind and rewire themselves for braver, bolder lives. Reshma talked with Zeryn Sarpangal, Chief Financial and People Officer, Code For America, about how women can work to be brave, not perfect, as they look for new opportunities. </em></p>
If you're looking to pivot into tech (and land a remote job):<span style="display:block;position:relative;padding-top:56.25%;" class="rm-shortcode" data-rm-shortcode-id="80353e84513d2d043db309aaa94d457a"><iframe lazy-loadable="true" src="https://www.youtube.com/embed/ZaPMxG_5C40?rel=0" width="100%" height="auto" frameborder="0" scrolling="no" style="position:absolute;top:0;left:0;width:100%;height:100%;"></iframe></span><p><em>Adda Birnir, CEO of Skillcrush, shares her tips for getting the skills you need to land a remote job, even if you don't have a tech background. Skillcrush is an online tech-education company that helps their women make a career change into tech. </em></p>
If you need an inside connection:<span style="display:block;position:relative;padding-top:56.25%;" class="rm-shortcode" data-rm-shortcode-id="e38baadbe67361bff0eb4b95a5d2ade3"><iframe lazy-loadable="true" src="https://www.youtube.com/embed/gjK8kjosZe8?rel=0" width="100%" height="auto" frameborder="0" scrolling="no" style="position:absolute;top:0;left:0;width:100%;height:100%;"></iframe></span><p><em>How will we connect with others professionally as social distancing continues? During this session, Kristy Wallace, CEO of Ellevate Network; Natasha Green, Sr. Local Communities Manager at AnitaB.org Initiative; and Dee Poku-Spalding, Founder and CEO of WIE (Women: Inspiration and Enterprise) share their expert networking advice with Organized SHIFT CEO Landi Spearman.</em></p>
Since the brutal murder of George Floyd, the demand to take a strong stance against racism has swept the nation.