To Emily Bersin, pre-pandemic life and pre-babies life exist in the same hazy set of Before Times memories, and she's fully accepted that neither one is ever coming back.
The new mom had twins 18 months ago, right as the COVID-19 pandemic was starting. It was (and still is) tough to balance motherhood with work and surviving a pandemic.
But Emily has been working remotely for 13 years, four of which she has spent at all-remote media streaming company Plex, where she's currently an Engineering Manager. So she didn't have to learn how to switch her day-to-day work into a remote setting. She just had to figure out how to manage it alongside new obligations—like breastfeeding.
"It's very challenging with twins," explains Emily. "I hated pumping. It was really nice to work for a company that didn't care if I was like, 'Okay, every three hours, I'm going to be gone for 20 minutes to feed my babies.' I never would've been able to do that if I worked in an office."
We sat down with Emily to hear more about her career journey, what she loves about Plex's remote culture, and what advice she has for others who have made a permanent switch to remote-first work and want to make sure they are set up for success.
Exploring the Software Lifecycle
Emily's career in software engineering may have been fated. Her parents are both engineers, and she loved math, science, and programming classes in high school. It wasn't until she got on-the-job experience, though, that she realized the kind of role she most preferred.
She started out in a tech support function, and while she was only there for about six months, she credits it with several important lessons for her development. "It taught me that we make software to improve someone's life somehow, even if it's just making their job a little easier. It taught me how to think from the user's perspective," she explains.
When that first company was acquired, she moved into a development role—and also moved to Austin, Texas. She thought she'd stay in Austin for a year, but a decade and a half later, it seems like a more permanent decision.
She learned relatively early on that while she liked being an engineer deployed to solve problems, she liked figuring out what those problems were even more—so she moved into a product architect role at her next company.
"I like making sure that we're developing the right thing for the user," explains Emily. And now, as an Engineering Manager at Plex, she's able to continue doing that work. "I have even more of an ability to shape what features we're going to work on and the direction of the product."
When Emily was ready for her next challenge, she started by looking for roles on PowerToFly.
"I took my time to look around for something I really wanted, at a company I wanted to work for, with a product that I found interesting," says Emily. "I found a posting for Plex on PowerToFly and applied."
Emily liked Plex's product, and how user-focused it was. "We allow people to access their media how and where they want, and that makes their day a little bit better. If it works properly and it has the features they want, then that is something that makes them happy, makes their life better," she explains.
And getting to know the company behind the product, Emily was inspired. "The company culture I saw in interviews was really amazing. Once I was offered the position, it was an easy decision to accept it."
Emily loved Plex's commitment to being kind, helpful, and humble, and their remote-first approach to work was the cherry on top.
"I'd been working from home since 2008, but with coworkers who were in the office," explains Emily, who originally went remote to enjoy more freedom and not be stuck squeezing vacations into limited holiday time. "You're kind of isolated that way. At Plex, everyone has the same challenges and the company works really hard to solve them and make us all feel like we're a team."
This influences everything the company does, from meeting structure to communication. "Rather than having emails that are private or having little discussions in offices that no one else is privy to, most of the channels [on Slack] are open for anyone to join, [so you] can read what they're discussing and get up to speed," Emily says, highlighting the importance of transparency when working remotely.
5 Keys for Success in a Remote Work Environment
Over the years, Emily has developed her own best-practices guide for successful remote work. Here's what she suggests:
- Separate your workspace. Emily is originally from Cape Cod, and she goes back every summer to see her family. During that trip and others like it, she works from wherever she can set up a temporary office. But the rest of the time, she's got a set workspace that lets her really focus on her work. "It's easy to be interrupted by people otherwise. It's harder to switch your brain back between regular life and work if you're doing it from your living room," she says.
- Go outside every day. "When I first started working from home, there were days I would go out at 6 p.m. to check the mail and be like, 'Oh, the door is locked, I haven't left the house yet today,'" says Emily. Now, even if it's just to go for a walk or to sit on the porch in the sunshine for a few minutes, she makes sure she gets outside.
- Get the equipment you need. In her engineering manager role, Emily is still responsible for code, and having the tech she needs to troubleshoot and test things is key. "I have a big, beefy development system I keep in my house," says Emily. "When I'm here, I work on it directly, but I'm also able to remote into it so I can go work from wherever on my laptop, as long as I have good internet."
- Be thoughtful about communication. "Maybe technically I'm a millennial, but I didn't really grow up with sharing myself online. And I'm not naturally extroverted. So it can be hard to make connections with people when you're working remotely," says Emily. She consciously tries to over-communicate—and to use emojis whenever possible—to address that.
- Set boundaries. Having kids helped with this one, says Emily. Before she had the twins, she would sometimes find herself checking email at dinner, or doing work in the evenings while watching TV. Now, the nanny leaves at five, so Emily and her husband have to stop working and switch into childcare and family time.
And a bonus one: take advantage of the work-life balance opportunities that remote work provides. "I can go have lunch with my babies if I want!" says Emily, smiling. "I never would have been able to do that if I worked in an office."
💎Want to implement change in your team or organization? Watch the video to the end to do it successfully.
📼 To implement change you need to follow certain steps. Play this video to get three top tips on how to do it the best possible way. You'll hear from Kyle Lisboa, Support Operations Manager at Esri, who shares her experience with you!
📼Why implement change? Tip #1: Identify the reason. Think about the business reason for the change. If you understand why change is needed, it helps you explain it to others. Avoid making change for change's sake and implement solutions that solve problems.
📼Plan to implement change! Tip #2: Develop a plan. Create a detailed plan to help implement the change. If you create steps and timelines, this will guide the process. It also helps others understand how you are progressing towards the implementation and what the next steps are.
To Implement Change You Need Others - Tip #3: Seek Feedback
Gather feedback from those affected before, during, and after any changes are implemented. Allowing others to provide their feedback helps to create an inclusive atmosphere where everyone feels part of the solution.
📨 Are you interested in joining Esri? They have open positions! To learn more, click here.
Get to Know Kyle Lisboa
Kyle is an experienced Strategic Operations Manager with a demonstrated history of working in the computer software industry. She’s skilled in Arcgis Products, Databases, Management, Geography, and Cartography. If you are interested in a career at Esri, you can connect with her on LinkedIn. Don’t forget to mention this video!
More About Esri
At Esri, they build cutting-edge geographic information system (GIS) technology that customers use to solve the world’s most complex challenges: slowing climate change, stamping out disease, designing a better city, fighting crime, and much more. Their ArcGIS software is helping communities around the globe respond to the COVID-19 pandemic by monitoring the surge, managing testing sites, aiding essential workers in finding childcare, mapping food and essentials, and keeping residents informed and safe.
Nearly 80% of workers want to work for a company that values diversity, equity, and inclusion, per a CNBC survey.
But how do prospective employees — and, for that matter, current ones — know whether an organization takes diversity, equity, inclusion, and belonging (DEIB) seriously?
Metrics can help.
What are DEI metrics?
Diversity, equity, inclusion, and belonging metrics are measurements of how a company is doing against its stated DEIB goals. They help track progress, light up problems, synthesize momentum over time, prioritize investment, and allow a company and its employees to have accountability over DEIB intentions.
How can DEI metrics help my overall DEI strategy?
Creating a DEIB strategy is the first step in making your workplace more equitable. But having DEI metrics is a vital second step in ensuring that progress happens.
DEI metrics help a company actualize their strategy, live out their values, meet employee expectations, and make the workplace more fair for all employees.
10 examples of DEI metrics
1. Hiring: the diversity of your candidate pipeline.
How diverse is your applicant pool? Have your candidates self-identify and track what representation looks like in your candidate system.
2. Representation: the demographics of your current employees.
Many companies put pressure on their new hires to make up for gaps in their existing employee population — so make sure you’re benchmarking against data on what your current workforce is made up of.
3. Representation: the demographics of your leadership team.
People need to see that there is a path for success for people who look like them at your organization. What does the makeup of your board look like? Your directors? Your managers? And what does the promotion pipeline look like into those roles?
4. Representation: the demographics of your suppliers.
The money that you spend can significantly impact communities around you — so you should be measuring whether you’re doing that in a way that challenges bias and champions equitable treatment.
5. HR systems: pay equity.
Do all employees, regardless of gender or race, make the same amount of money if they’re doing the same job? If not, what’s your gender / race pay gap and how quickly are you closing it?
6. Employee experience: HR issues.
It’s important to track wins when it comes to DEIB, but it’s also vital to track times when your organization falls short. How many HR / People issues related to DEIB, including allegations of unfair treatment or bias, has your organization dealt with in the past year? What was the result of them? How quickly did issues get resolved? These metrics are key to know.
7. Employee experience: satisfaction with DEI progress.
When you send out employee satisfaction surveys, make sure you include questions on how employees perceive your current progress on DEI goals. They’re the ones most impacted by your strategy — and their opinion matters.
8. Employee engagement: participation in communication platforms.
How often do employees participate in Slack? What about by-channel participation? Looking at data on who talks to who and when can help highlight issues with inclusion or culture. Some companies are using AI-enabled text analysis tools to look for signs of frustration or for problematic language.
9. Employee participation: ERG membership.
Employee resource groups can be hugely helpful in creating community around different identities, interests, and demographics. They can also provide guidance on how to actualize your organization’s DEIB goals. (Which is part of the reason you should pay ERG leaders for their efforts, but that’s a topic for a different blog.)
10. Brand reputation: customer perception.
We’ve talked about key groups for whom DEIB metrics matter — prospective employees, current employees, leadership — but they matter to your customers, too. Whether you add a DEIB component to your existing NPS process, conduct 1:1 customer interviews, or get feedback some other way, it’s important to see whether your customer base is seeing progress on your DEIB goals, too.
Have you ever been so exhausted that you quit your job?
You may have been experiencing burnout.
Burnout is characterized by overwhelming exhaustion, detachment from your work, and a sense of ineffectiveness.
And while anyone can experience burnout, if you have ADHD, you may be more susceptible to it.
Before you get to the point where quitting feels like your only option, there are steps you can take to set healthy boundaries and start feeling more like yourself again. Read on to learn how you can recognize burnout in yourself, and what to do if you’re experiencing it!
How Does ADHD Burnout Feel?
There are some clear signs that you’re burning out, but ADHD can make the descent to burnout harder to detect. These warning signs include:
- Lack of motivation - not wanting to do the things you need to do or the things you love.
- Exhaustion - feeling overly tired both mentally and physically.
- Irritability and mental fatigue - feeling short-tempered, mean, or like you snap easily.
- Physical discomfort - body aches, low energy levels, and general pain.
- Negative outlook - the tendency to find something wrong with nearly everything.
- Emotional dysregulation - feeling weepy, sad, or unable to smile or connect with others.
Generally, burnout starts with taking on too much. Exhaustion creeps in, and you feel like every day is working against you because you are constantly overwhelmed. You may start to feel like the entire world is spinning out of control, or like no matter what you do you can’t keep up (or catch up).
If this resonates with you, you might be on the road to ADHD burnout.
Why People with ADHD Can Be More Susceptible to Burnout
So why does ADHD make some folks more susceptible to burnout? There are a few common ADHD traits that often result in behaviors correlated with burnout (taking on too much, working too long, etc.):
- Hyperfocus - ADHD is not exclusively about attention deficits. In fact, hyperfocus is the opposite – a deep, intense concentration to the point of being oblivious to your surroundings. Per WebMD, hyperfocus is a state of highly-focused attention that lasts for an extended period of time. You concentrate on something so hard that you lose track of everything else going on around you. When hyperfocus sets in at work, it can be hard to unplug or be aware of the people and environment around you.
- Time Tracking - Losing track of time is one thing, but if you find yourself losing track of hours without realizing it, that could be related to burnout. People with ADHD perceive time not as a sequence of events the way others usually do, but as a diffuse collection of events viscerally connected to the people, activities, and emotions that fill them.
- Difficulty Prioritizing - Do you take on too much and then struggle to prioritize it? When someone asks for help, does everything often go to the wayside so you can jump in? Or maybe the daunting anticipation of the tasks ahead prevents you from starting. Per ADDitude, ADHD impacts your temporal processing abilities, which can affect executive functioning.
Combating ADHD Burnout
If you think you may be suffering from ADHD burnout, there are a few ways to take back control. Here are three tips for combating ADHD burnout:
Reserve Your Yeses - Pump the brakes when you recognize the early signs of ADHD burnout. Start reserving your yeses right away. Say no, and practice not apologizing. It is okay to say, "I have a lot on my plate right now and cannot take that on. Thanks for thinking of me." Saying no is nothing to apologize for, and it should be celebrated! You are working to protect your energy above all else.
Practice Over-Estimating - If you think you could knock something out in a day, give yourself a week. Overestimate on time and allow yourself the grace to have a little more time than usual to complete projects. Slowing down when starting a new job or role will help you produce high-quality work and prevent ADHD burnout.
Drop the Mask - Be honest with your employer and friends. Let them know that although you seem to keep up internally, you struggle. Identifying ADHD burnout from the outside can be extremely difficult. Your honesty and transparency will position you to determine if your environment is supportive and inclusive.
How to Support Colleagues Dealing with ADHD Burnout
The experiences above may not resonate with you personally, but perhaps you’ve noticed other people you work with describe or experience them.
If you’re a manager, there are several ways you can support colleagues with ADHD (as well as neurodivergent employees more generally) to help prevent burnout. Ask for clarity on when they have felt the most supported at work. Discovery questions like, “how did you feel at that time?” or “how was the pace of that project?” can help you to understand their actual capacity.Download this free guide if you’re looking for more ways to support your neurodivergent coworkers. Work with your DEIB and HR team to develop new neurodivergent inclusivity standards to help you stay ahead of the ADHD burnout cycle.
💎Worried about bias in the workplace? Watch the video to the end to find out how to reduce it!
📼Avoiding bias in the workplace requires a lot of effort. Play this video to get three top tips that will help you. You'll hear from Ben Lopez, Talent Acquisition Manager for EMEA at Workiva, who shares advice on how to create a more fair, equitable environment where everyone feels welcome and has a seat at the table.
📼Acknowledging bias in the workplace is the starting point. Tip #1: Recognize Bias. Take the time to recognize your own bias. Both conscious and unconscious. And look out for bias within teams and among peers. Work together to understand how you can all avoid each of those biases that you may encounter.
📼Avoid sneaky bias in the workplace! Tip #2: Rely on a structured process. Whether it's about interviewing, promotions, or performance reviews, relying on a consistent, fair, and objective process will help guard against bias. Document the process to keep both you and your peers accountable. And when it comes to interviewing, work with your peers and other participants to define clear questions and objectives to cover with each candidate.
Reduce Bias In The Workplace By Knowing Different People - Tip #3: Widen Your Network
Don't always engage with the same people. Widen your internal network, and interact with different teams, and different departments. Get to know those with different life experiences, different academic backgrounds, and different work experiences. Understanding those who are different from us allows us to be more empathetic and create an environment where we all feel a sense of belonging.
📨 Are you interested in joining Workiva? They have open positions! To learn more, click here.
Get to Know Ben Lopez
With a robust background in recruitment, Ben is an agile and well-networked talent acquisition leader. He’s been recruiting high-caliber talent around the globe for 15 years, spanning SaaS software, professional services, oil & gas, and healthcare across four continents. If you are interested in a career at Workiva, you can connect with Ben Lopez on LinkedIn. Don’t forget to mention this video!
More About Workiva
Workiva was founded to transform the way people manage and report business data with various collaborators, data sources, documents, and spreadsheets. Today, people all over the world use their platform to seamlessly orchestrate data among their systems and applications for transparent and trusted connected reporting and compliance. At Workiva, they are innovative in everything they do—from how they build their software, to how they serve their customers, to how they treat their employees.