Data, AI, and Thinking Like a Consultant: How You Can Prepare for the Careers of the Future
Advice & Reflections from a Senior Director at Avanade
Shikshya Khatiwada studied finance. Now, some 12 years later, she's the Senior Director and Market Unit Lead of Data and AI at Avanade, the leading provider of innovative digital and cloud services, business solutions, and design-led experiences.
Her own non-linear career path and her work at Avanade, which centers largely on helping clients use automation and AI to solve business problems, have shown her firsthand how the workplace is continually evolving, in large part due to technology.
So when she hears consultants on her team bemoan being placed on certain projects, saying, "that's not what I went to school for," she gives them a word of advice: the job you want doesn't even exist yet.
"You need to pursue the most diverse set of experiences that you can get," she says, "and eventually try to parlay that into something that excites you." As Shikshya sees it, pursuing only those experiences which are aligned with your degree limits your career potential because it's impossible to study for a role that hasn't yet been created. Instead, she's embraced a non-linear approach that emphasizes problem-solving and continuous learning.
I recently sat down with Shikshya to learn more about her own career journey, her tips for analytics professionals who are hoping to advance their careers, and her experience at Avanade. Read on for her answers!
From Finance to Consulting to Data & AI Solutions
Before you joined Avanade last year, you were working for IBM as a Business Development Executive. What inspired you to join the Avanade team?
I wanted to run my own profit and loss. But most of all, I wanted a closer connection with the people that I was working with. I wanted to work for a smaller company with minimal span of control and maximum impact.
Avanade is about 38,000 people worldwide, so it's still quite large, but it has a regional structure. Each region is responsible for their own P&L and owns and manages their client relationships. I love this model because you have the resources of a large organization, but the intimacy of a much smaller one. You can get to know the 400 or so people that you work closely with on a more intimate level. As a result, we have a much clearer idea of each other's strengths and weaknesses, and we play to that.
At Avanade, I really get the community feel I was looking for, even though it's still a very large company.
What was the toughest learning curve you faced?
Being a translator in an organization that is centered around two of the biggest players in the tech industry. We're owned by two very different organizations — Accenture and Microsoft. They're both in tech, but Accenture is one of the largest technology consulting organizations in the world and is more solutions and people driven, while Microsoft is the largest technology company in the world, and is more product focused. So being able to translate and determine what is important is absolutely crucial for us. That was probably one of the most challenging part about my first year at Avanade. I am still continually learning and relearning the language.
Has having a background in consulting helped you do that?
Absolutely. Working in data and AI, having a problem-oriented approach is essential.
You can't look at a business problem as a nail and AI as a hammer. A whole set of different types of technologies fall under the AI umbrella. You don't go to a client and say, "let me tell you how this particular AI technology is going to fix all your problems." You go to them and ask them about the challenges they're facing. With a fairly wide industry lens, we see the major themes a particular industry is trying to solve for, but as a consultant, it is imperative to understand firsthand what type of business outcome this particular client wants to achieve. Then, we work backwards from that outcome and determine how the Micsosoft platform with AI, automation, and data analytics can help solve the specific and unique problem that the client is facing.
We ask questions like: What is the key business metrics this technology will help you solve for? How do you build an operating model around a new tool or a process? How do you actually get this tool to be adopted across different parts of your business? A consulting mindset is key to solving problems, because data and AI aren't fixed entities the same way most products are.
Her Experience at Avanade
Avanade is committed to being a leader in growing women's presence in tech. Which initiatives at the company have been most impactful to you personally?
We have a group called Women Supporting Women in the Northeast. We actually bring in consultants from outside of Avanade to talk about workplace challenges women are facing and reframe some of the discussions. Being able to hear women at all levels of their careers and from all facets of the company speak candidly about their experiences has been really helpful for me to understand how other people respond to some of the microaggressions in the workplace. I have also been able to get a firsthand view of how other women they have thought about their careers and tracked their journeys. Being able to bring so many women to have a dialogue about the challenges we face and the battles we have won has absolutely been phenomenal.
Avanade also has a significant amount of women in leadership roles, right? (Not to mention your CEO, Pam Maynard.)
Yes, in the Northeast, which is the team I report into, a number of senior roles are actually women-led. The Northeast leadership team is run by Suzanne Dann. She is a powerhouse and under her leadership we've seen the number of senior women in these roles increase and she continues to push the momentum forward. Suzanne always says, "You cannot be what you cannot see," and is very passionate about driving this change within our organization.
You work in Avanade's Analytics talent community. What would you tell analytics professionals considering joining Avanade to encourage them to apply?
First off, I'd say that working in consulting is a great way to broaden your skill set, especially when you're starting out. At Avanade, we always think about our consultants as T-shaped. experts. In the case of my team, someone might have very deep knowledge in analytics, but we also want them to develop broader knowledge: we want them to be skilled in consultative selling, to have executive presence, understand how to manage teams etc.
At Avanade, you can become a well-rounded individual by becoming a well-rounded consultant. Eventually, you can choose what you really want to "major" in. In the Northeast, we work through the AI Evangelist community to build an internal community of practitioners across all types of skill sets that are interested in AI. On the flip side, if you are an experienced professional, there are ways we can help you deepen your skillset in a particular area. We start from the individual's aptitude and map a career progression based on their competencies. Avanade is a great place to work!
Last but not least, any tips you'd like to share with prospective applicants?
I would absolutely recommend that you take advantage of online learning resources, whether it's Azure certification, AI 101, or Data Analytics 101, getting that certification before you apply for a job at Avanade is going to help.
I would also say that having a strong portfolio will really help you stand out, especially if you're earlier on in your career. If you enter a data analytics competition and win, or do a cool project for a course you're taking, that's all experiences you can include. We are hiring a lot of Data and analytics professionals all over the country.
If you're interested in joining Shikshya's team and developing skills that will prepare you for any number of careers that don't yet exist (but might one day soon!), be sure to check out Avanade's open roles here.
It's been six years since Sarah Cooper graced us with her 10 Tricks to Appear Smart in Meetings. But how on earth can we appear smart in our new virtual world, in which for many of us, going to work is just sitting in one long series of probably-not-necessary Zoom meetings?
1. Dial in.<p>Dialing in rather than joining via the link instantly boosts your credibility. Who calls into Zoom meetings? People who are still busy and important enough to be leaving their houses! But you needn't actually be one of those people, or even more than a foot away from your computer to pull off this maneuver. (Remember, this article is called *seeming* smart, not being smart.)</p><p><strong></strong><em>Bonus: </em>If it's a large meeting at which attendance will be taken, the person running the meeting will inevitably ask, "Who's calling in from 443-322-2121?" That's when you raise your metaphorical hand, jump off mute, and say "[Your name] here. Really looking forward to hearing your perspective on [meeting topic]." And voila! You've stolen the meeting spotlight.</p>
2. Don't come on camera—ever.<img lazy-loadable="true" src="https://assets.rebelmouse.io/eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpbWFnZSI6Imh0dHBzOi8vYXNzZXRzLnJibC5tcy8yMzQ0ODU5OS9vcmlnaW4ucG5nIiwiZXhwaXJlc19hdCI6MTYzNjMwNjI3OX0.4fLyq2CvkZAJ7n_03esZepY37mOdyGdDdTEUYt5XEU0/img.png?width=980" id="bc7e6" class="rm-shortcode" data-rm-shortcode-id="fbbf21cc5d8c863b30654ae6993b04f5" data-rm-shortcode-name="rebelmouse-image" /><p><br></p><p>Much like the "dial in," this technique works because it makes you appear aloof. If <em>The Crown has </em>taught me anything, it's that the key to maintaining a sense of mystique and prestige is to keep people at arm's length—and if you absolutely <em>must</em> touch them, wear a glove.</p>
3. Only communicate via chat.<p>Once you've mastered the art of staying off camera, you can level up by communicating exclusively via the chat box. Don't come off mute at all, even if the speaker asks your opinion. You are the elusive chatter and you will not be forced into actually participating in said meeting.</p>
4. Ask to share your screen.<p>Being aloof is great, but it's all about balance. Sprinkling in some active participation will really shock and impress your colleagues if you catch them off guard, so save this technique for when you've strategically <em>not </em>participated in a string of meetings.</p><p>Spend a few minutes prior to the meeting prepping a few inspirational slides with words like "synergy," "optimization," and "redefining 'culture'", or spend a few minutes poking around in Google Analytics. </p><p>Then wait for the opportune moment to say, "Can I just share my screen for a moment? I have some really interesting data I'd like to share...." and BAM — brilliance established.</p>
5. Show off your Zoom-saviness.<p>Try saying, "You know you can mute people, right?" to the host when they beg whoever's got the lawn mower and crying baby in the background to put themselves on mute for the nth time.<br></p>
6. Create an alter ego.<p>This tactic requires commitment, but the pay off is certainly worth it. Join the Zoom meeting from your normal account + name, and then join it again on a second device from an alias. Have your alter-ego ask some probing or stat-based questions in the chat and have the answers ready ahead of time. It should work something like this:</p><p style="margin-left: 20px;"><strong>Your alter ego Charlene</strong><strong>:</strong> "Does anyone know what percentage conversion rates increased by in Q2?"</p><p style="margin-left: 20px;"><strong>Real you</strong>: *doesn't miss a beat* "It looks like Charlene has a question in the chat. That would be 36%."</p><div>Never mind that no one on your team knows who Charlene is or why she's at this meeting, they'll be too blown away by your brilliance to notice. (Bonus points if you use this strategy in conjunction with techniques 1, 2, 3 or 4!)</div>
7. Place an obscure object in your background that exudes intelligence.<img lazy-loadable="true" src="https://assets.rebelmouse.io/eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpbWFnZSI6Imh0dHBzOi8vYXNzZXRzLnJibC5tcy8yMzQ0ODYxOC9vcmlnaW4ucG5nIiwiZXhwaXJlc19hdCI6MTYwNzk5Njg2Mn0.V9_-3Ij3v_QndseqlrXRt5Nn39EJ97-itjls5zzYPf8/img.png?width=980" id="a369d" class="rm-shortcode" data-rm-shortcode-id="604a2f04b53c2e3bc801bfa5256f367b" data-rm-shortcode-name="rebelmouse-image" /><p><br></p><p>We're talking a telescope, or perhaps a hardcover copy of <em>War & Peace </em>(no one need know that its only purpose in your life is as a makeshift yoga block).</p><p>If you don't have any suitable props at your disposal, do not despair: download some screenshots of Sheldon's apartment from <em>Big Bang Theory </em>or the chalkboard in <em>Good Will Hunting </em>and use those as a virtual background.</p>
8. Ask "Is this really the best course of action given the current climate?"<p>Economic collapse, COVID, racism… No need to specify whether you're referring to one or all of the above; just sit back and watch your boss squirm amidst the ambiguity.</p><p>This strategy pairs very well with techniques 2 and 3. You can prep additional vague-but-probing questions ahead of time and pepper them into the chat box throughout the meeting:</p><ul><li>How will this scale?</li><li>Do we really have the bandwidth for this right now?</li><li>What's the value-add here?</li></ul>
9. Remind everyone that you have a paid Zoom account.<p>"Oh, it looks like we're getting the 40-minute warning. I have a paid account, do you want to switch to my room?" It's helpful, with just a touch of condescension. Everyone knows condescending people are smart. And everyone knows that people with paid Zoom accounts are super important.</p>
10. Tell everyone you have a hard stop.<p>When pressed for details, share your philosophy on "work-from-home" balance and how committed you are to getting up once an hour to walk to your refrigerator.</p>
11. Ask the screensharer/host to "pull something up" for everyone.<p>Ask the presenter to navigate to a screen that only you know how to navigate well. Laugh maniacally while they suffer from crippling performance anxiety. Let them struggle for as long as is tolerable before saying, "Oh you know what? I can just share my screen if you want. That would probably be easier." BAM you're the hero. Don't worry, no one will even pause to consider that you could have proposed this course of action from the start.</p>
12. Say Zoom fatigue as many times as possible.<p>If you're too tired to employ any of the other strategies, just say "I know everyone is experiencing a lot of Zoom fatigue, so we can keep this meeting short." Then hang up as quickly as possible. Meeting averted! </p><p>After all, there's no better way to demonstrate your intelligence in a virtual meeting than to demonstrate why it wasn't really necessary in the first place. </p>
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