A version of this article previously appeared on Skillcrush, an online education program for creatives, thinkers, and makers that gives total tech newbies the tools to make major career changes.
Ryan Robinson, Skillcrush
Since I began freelancing just over a year ago, I've had the opportunity to work with nearly a dozen high-growth startups and world-class experts. What's more is that I've never had to negotiate for the premium prices I charge for my content marketing services.
Because I've done such an effective job of defining my value propositions, branding myself as an expert within my field, and getting my content in front of new target audiences, I now have a 3–6 month waiting list for new freelance clients.
However, that certainly didn't happen overnight. My rapid success in the world of freelancing is the result of a LOT of strategic positioning, hours of hard work, and good timing.
If you're ready to get serious about freelancing and multiplying your self-employed income, here are my top twelve tips for earning more during your first year.
And don't forget to download Skillcrush's free book, The Ultimate Guide to Going Freelance. You'll find tips for learning the tech skills you need to get started, strategies for adopting "the freelance mindset," plus tricks for building a "career safety net" before quitting your day job. Get the guide here.
1. Choose a Niche.
If you're new to freelancing, you might feel ready to take ANY paid work you can get your hands on. But as you get deeper into your freelancing career, you'll need to start being more strategic about the types of work you do and the clients you take on.
You might be thinking: How can getting picky about the freelance work I do help me make MORE money?
Because when you specialize, you become an expert in a specific field, and experts can charge more for their specialized services.
In my opinion, the age-old debate of whether you should be a specialist or a generalist when starting your freelance career isn't even worth thinking twice about. If you were your client and you needed someone to fix your email marketing so people actually sign up, write ads that convince people to buy, or just update your outdated website, would you rather hire someone who's a jack of all trades, or a person who's a pro at doing one thing and doing it well? I'll choose the specialist every time.
And when it comes to my own experience, choosing to specialize as a content marketing consultant—as opposed to being a general digital marketer for hire—has been the single best decision I've made with my freelance business. Because I've built my reputation with clients as a talented content marketer over the past few years and frequently engage with content marketing content on various social media channels, I've been able to rise to the top of my niche in a relatively short period of time. This is one of my favorite takeaways from Becoming a Successful Freelancer over on CreativeLive.
Aside from my blog and existing client referrals, the next most consistent source of new clients has been from business owners seeking out specific expert help through both Google and social searches like the one above from Twitter.
So to expand this example to other fields, imagine you are just starting out as a web developer—you can get into a niche like migrating blogs to WordPress. That means when someone searches for "help with migrating a blog to WordPress," they can find you.
If you choose the right niche, deciding to specialize and putting some effort into branding yourself as an expert within your niche can really pay off for years to come.
2. Get Clear on Your Service Offerings.
One major decision you need to make early on in your freelance career is what you do and what you don't do.
The more specific you can be about what services you offer, the better. Not only will it help you brand yourself, it'll allow you to control how potential clients perceive you and give you the opportunity to continue building your portfolio in the direction you want to move in.
If you want to focus on becoming a sought after, highly paid Ruby on Rails developer, then you shouldn't even consider contract offers for customizing WordPress themes or designing the user experience for an upcoming app. While the short-term benefits of steady work are tempting (and sometimes necessary), taking on projects that aren't getting you closer to your ultimate goal of becoming the best in your field, will only distract and delay you from making meaningful progress.
3. Define What Your Ideal Client Looks Like.
Before you can go out and start looking for clients, you'll need to develop a clear picture of who you're going to work best with. Do you want to build websites for small business owners, pitch in on new feature development for high growth technology startups, or take on longer-term contracts with enterprise-sized companies? Making these clear distinctions between who and what type of business you're targeting will be essential to effectively pitching your services.
To define exactly who your ideal freelance clients should be (and how to start finding them), ask yourself these questions:
- What type of business has the problems I'm solving with my services?
- Can the business I want to work with afford to hire me?
- What demographic trends can I identify about the decision makers in the types of businesses I'm targeting? Think: age, gender, geographic location, websites they frequent, and their personal interests.
Because I know that I'll be more engaged and work most effectively with smaller startup teams who are working on projects I can personally relate to, I've proactively chosen to make my scope of potential clients narrow. By working with similar startup teams, new potential clients I target within my niche are able to instantly relate with me, and have confidence that I'll be able to replicate my results for their business, too.
Picking your niche and making yourself stand out is one of the core principles covered in CreativeLive's Essential Guide to Launching a Freelance Career.
4. Create a High Quality Portfolio Site.
It goes without saying that one of the best ways to demonstrate your technical skills is by having an amazing portfolio site of your own. If you want to be taken seriously as a new freelancer, you're going to need a website that:
- Showcases your expertise.
- Highlights relevant past experiences.
- Shows who you are.
- Includes your contact information so that potential clients can easily find you.
Plus, a stellar portfolio can really help you out if you don't have a lot of job experience to prove that you know your stuff. (Read more about that here: How to Get Hired in Tech With No Experience.)
The purpose of your portfolio is to educate, spark interest, and convince potential clients that they'll want to choose you for their technical needs. That's why it's worth investing time into deciding what to feature on your portfolio and how it's being displayed—before you start looking for new projects.
Once your portfolio site is up, start including a link to the site within your email signature and on your social profiles.
(Get more inspiration on awesome portfolios here: 25 Portfolio Dos and Don'ts)
5. Start Freelancing Before Your Quit Your Day Job.
I'm a huge fan of starting a freelance business while you keep your day job, as opposed to immediately pursuing self-employment.
In addition to the fact that creating a high-quality portfolio website, building your personal brand, and adding to your portfolio naturally takes a good amount of time, it's a good idea to have a few steady freelance clients on your roster before axing your sole source of income.
I recommend growing your side income to at least 50–75% of your total current income before leaving your full-time job, depending on your risk tolerance.
Managing a tight schedule, heavy workload (including demanding freelance projects), and being responsible for client deliverables with limited time resources will teach you quickly what it's like to run your own business.
The other awesome benefit of picking up freelance clients while you're still working full-time is that you can be selective. You likely don't absolutely need the money. This puts you in a position to turn down work that either doesn't pay enough to justify your time investment, or that you're not genuinely interested in.
These are two points you'll need to be a stickler about if you want to be happy once you're freelancing full-time.
6. Level Up Your Skills.
The best way to justify higher rates? Make sure you have impressive skills that are in high demand.
Practice using your new skills by building the types of projects that you want to eventually be paid to work on. Whether that's WordPress websites, mobile apps, or something else entirely, the more you can differentiate yourself among a sea of competition with cool side projects and examples that'll attract potential customers, the better.
And remember that while highly trained freelancers can get paid much more for their work, you don'thave to head back to school for BS in computer science to get on the train. Taking online classes like a Skillcrush Blueprint can get you on the right track and put you in charge of your education.
7. Build Your Credibility.
There are many ways to build your credibility within your industry. Aside from creating high quality blog content and collaborating with notable influencers in your industry, you can write an ebook, create an online course, and line up speaking engagements to start increasing your visibility within your niche.
These credibility-boosters can help you add your list of accomplishments that you can highlight on your portfolio and simultaneously demonstrate your knowledge for more potential clients to see. The wider you can broadcast your message, the more influence you'll build within your niche.
8. Determine Your Pricing.
While deciding how much to charge for your freelance services is a major step toward determining your perceived value, you need to make sure you're charging enough to make a sustainable, comfortable living. Most clients won't hesitate to pay higher rates for a freelancer that gives them an incredible first impression and sells them on the ability to deliver high quality results.
As long as I continue to deliver consistent value to my clients (beyond their expectations), I have no trouble setting and maintaining high prices for the services I'm providing.
Before setting your prices at the bare minimum you need to charge in order to hit your financial needs, consider the actual value you'd be creating for your potential clients and make sure you're not leaving money on the table. You can always increase your rates in the future and hope your client stays on board, but if you start at a price point you're already excited about, you'll be that much more likely to over-deliver and continue increasing your value moving forward.
9. Leverage Your Network for Introductions.
One of the most effective ways to land higher quality and better paying freelance work is through leveraging your existing networks. Whether it's pitching your actual friends and former co-workers on freelance help, or using their connections to make warm introductions to companies you do want to work with, this is a great alternative to cold contacting potential clients.
(Need more help actually building a network? Get Skillcrush's free ebook, The Ultimate Guide to Non Sleazy Networking!)
Whenever I discover a freelance opportunity I want to pursue on Angel.co, CloudPeeps, or elsewhere, I give myself 10–15 minutes to research the company, find my ideal point of contact, and do a little homework on if I have a mutual connection on LinkedIn, Twitter, or Facebook before reaching out with a cold email.
If I do have a mutual contact, I'll reach out to my friend (only if I'm actually friends with them) and ask if they'd mind sending an email introduction on my behalf.
This approach, where my first impression is being endorsed by a recommendation from someone my potential client already knows, has consistently netted me higher response and close rates.
10. Perfect Your Pitching.
There's an art and science to pitching your freelance services to new clients. Because it's such an important part of running a profitable freelance business, I created an entire online course on the topic of writing freelance proposals that convert, and I even give away my freelance proposal template for free.
Landing new clients isn't just a matter of crafting an awesome freelance proposal. Your success depends on how you're selecting new jobs, how you position your value propositions, and how much research you do ahead of time.
I've won new gigs simply because I clearly put in more time and effort into researching the company, determining their needs, and providing immense up front value in the form of insightful recommendations before I even discuss payment. In the world of freelancing, much of your success will depend upon the strength of your client relationships, and how well you're able to forge meaningful partnerships.
11. Blog Frequently.
The goal of having a website showcasing your skills is to attract and convert new clients. What better way to increase the number of potential new clients coming across your website than by creating high quality blog content that positions you as a stand out expert within your field?
At the beginning, aim for creating one or two in-depth blog posts per month, geared toward providing truly helpful solutions that your potential clients may be searching for. Note: That means you'll be writing for an audience of your clients, not other people in your field.
Once they discover your content and get some free value from you, you'll naturally be top-of-mind if they're ready to hire out for more in-depth help.
I initiated the majority of the freelance contracts I've landed over the last year by mentioning a company in a successful blog post on my website. After publishing my in-depth post chronicling all of the best side business ideas, I spent a lot of time reaching out to a carefully chosen person at each brand or online tool I mentioned, asking if I cited them correctly within the post. The majority of them wrote back either confirming or offering a suggestion, which then gave me an opportunity to either pitch a guest post, ask them to share my content with their audience on social, or open the door to a potential marketing contract.
My blog has been by far my highest return marketing channel for my freelance business.
12. Guest Post on Relevant Industry Blogs & Publications.
Once you have a website that highlights your abilities and clearly communicates that you offer freelance services, one of the most effective ways to increase your online visibility is by getting content published on the blogs and publications where your potential customers spend the most time. Marketing guru and consultant Neil Patel frequently shares about the huge contracts he lands for his business by publishing over 100 guest posts per year.
While you'll be starting on a much smaller scale, don't underestimate the immediate benefit of getting your content featured on blogs and publications that can drive hundreds or even thousands of new visitors to your website. In the span of less than one year, I've been able to get my posts published on Entrepreneur, Inc, Business Insider, HubSpot, and dozens more publications by creating extremely high quality content and leveraging my pitching abilities. This increased visibility has had a direct, positive impact on my business.
And don't forget to snag a copy of Skillcrush's free guide, The Ultimate Guide to Going Freelance. You'll get everything you need to know to take the first steps towards a freelance business you love. Get the guide here.
In the “Great Resignation,” an estimated 47 million employees (and counting) voluntarily quit their jobs. The job market still hasn’t recovered from the unprecedented “quit rate” of 3.3% at the Great Resignation’s peak. Now, about 50% of the workforce are “quiet quitters” according to a Gallup poll — meaning, half of workers are disengaged at work and do only the minimum required of their job.
Having engaged talent is a competitive advantage for companies in today’s work environment. Replacing an employee who’s handed in their two-weeks notice can, after all, cost your company 21% of the employee’s annual salary. Employee retention strategies — ones that go beyond a box of donuts in the breakroom — are key to keeping workers engaged in the workplace. But given that overly played-out retention tactics can be ineffective at best and make your company look insincere at worst, it’s important to prioritize the right strategies. To that end, let’s go over some new and improved employee retention strategies that you may not have tried yet.
In this article, you'll find:
- Why employee retention strategies fail
- The best employee retention strategies
- Your employee retention strategy is your DEI initiative
Why employee retention strategies fail
There are plenty of employee retention strategy examples out there, but efforts can fall short. For your employee retention strategies project to be successful, you need to avoid these four common pitfalls.
1. Not delivering on promises. If you say you’re going to do something, follow up on it. Consistency is key to building employee retention strategies. Don’t ask employees to be honest about how they're feeling at work and then ignore their input. Or worse, promise big reform and fall short with token changes.
2. No trust. Studies indicate that “quiet quitting” is largely due to the relationship between employee and boss. Managers need the time, skills, and training to build solid relationships with staff. There are resource forums for people leaders to share ideas. Using tried-and-true best practices is the best strategy to build trust.
3. Siloed initiatives. Employee retention strategies can’t just live in HR. The moment they become siloed within one department or position, they fail. Employee retention strategies need to be a priority in every department and at every level.
4. No resources. Employee retention strategies need resources. To put it plainly, unfunded initiatives don’t work. Employees should be compensated for extra work such as sitting on an employee retention committee or putting together a workplace social. Likewise, pay raises and compensation should be a central part of the conversation. Remember, one of the main issues for quiet quitters is doing extra work for no extra pay.
The best employee retention strategies for 2022
With the don’ts out of the way, let’s move on to the best employee retention strategies you can start implementing today.
Listen to your employees
Well-run companies spend time and effort collecting feedback and customer satisfaction information. But what about employees? Managers need to ask, “how’s my driving?” Having data is critical to understanding how your employees are affected and making the necessary changes in order for employee retention strategies to take off. Send out an anonymous workplace survey asking about stress levels, feelings of creativity, people’s sense of inclusion, and how connected they are with their managers. If you’re not sure what to measure, start with a couple in-depth interviews. See what people want to talk about. The responses in the interviews will give you the basis for your wider survey.
If you ask your employees to be honest in giving feedback, management needs to be honest and transparent too. Acknowledge publicly the challenges the company faces based on what your employees have told you. This is the first step in accountability. Be transparent about compensation, pay raises, and benefits. Did you realize it is perfectly legal for employees to openly discuss compensation? This traditional taboo is becoming a common water cooler conversation. Social media is informing workers how to advocate for themselves. Meet them where they are. Actions speak louder than words.
Recognize and reward people, not just numbers
Over 1 in 5 employees does not feel valued at work. Feeling valued means knowing that your work is worthwhile and desirable. Watching the same sales people get rewarded for hitting their numbers again and again can be demoralizing for those who go comparatively unrecognized. Know your team and what they’re working on. Openly celebrate different kinds of triumphs, big and small, and be specific when you do. Helping people feel seen takes more than a generic “good job.”
Be flexible about work
Rethink how, where, and how long we do work. Research shows that 52% of workers prefer a hybrid remote-office work model. Employees even prefer it over a 10% pay raise. Employers must respond to this need as part of honing effective employee retention strategies.
And, as far as flexibility goes, time ownership is a massive benefit to offer employees — including by enabling them to work fewer days. Iceland is a leader in experimenting with the 4-day work week. Icelandic companies found it reduced burnout while improving work-life balance. Consider flexible arrangements that have proven results like these. Imagine how teams can be ambassadors for the company when they enjoy a new normal.
Employees that can’t see a clear career path within their company will look elsewhere to grow. The longer an employee stagnates in a position, the more their likelihood of leaving increases. Managers need to regularly work with each employee to envision their growth. Movement can be within their same position or laterally, as well. Give employees a discretionary budget for ongoing education and skills enhancement. Encourage projects and rotations with different departments to learn new skills.
Dust off that DEIB initiative
The best employee retention strategies are ones that are formed through a DEIB lens. DEIB strategies can be innovative for employee retention, as they (should) focus on all the things that make everyone supported, safe, and valued in the workplace. DEIB is, after all, not about making special accommodations for marginalized people; it’s about making the workplace better for everyone.
Your best employee retention strategy is a strategic DEIB initiativeDEIB initiatives make apt springboards for a number of successful employee retention strategies by listening to talent, creating custom work environments, and making employees across identities feel valued. Focus your efforts on DEIB, and employee retention will be one of many positive outcomes. PowerToFly has expert DEIB consultants that can help you jump start your DEIB-informed employee retention plan.
💎 Want to thrive as a customer success manager? Watch the video to the end to get some advice on how to do it.
📼Every customer success team has to follow some steps to achieve efficiency. Play this video to get three top tips that every manager in the SaaS industry should keep in mind. You'll hear from Miki Lager, Director of Customer Success at Tackle, who shares her own experience and knowledge.
📼 Customer familiarity for success. Tip #1: Know your customer. Understand their business. There are three steps in knowing how to navigate that. First, don't make it so operational. Build a true relationship with the client. Understand who are their competitors, what are the challenges they're facing, what's their true mission at heart, and how are they hoping to achieve that. Next, truly understand who the core team is that you should be working with. And finally, make sure to understand their key strategic and revenue goals.
📼Achieve customer success by delegating. Tip #2: Co-manage your customer. Not one person owns the client relationship at your company. Lead with others. Make sure to bring other stakeholders in, so that you can make sure the customer is on their path to success and that they can scale with your business solution. Team up with sales. Build a really strong relationship with your support team. Partner with the product team. The customer needs to understand where your business is headed in the future quarters so that they can plan accordingly, but also for your product team to then understand where the customer's product roadmap is headed, so you can align on strategy and best practices for that customer.
Customer Roadmap To Success - Tip #3: Define A Customer Journey
Have a defined customer journey. If the customer doesn't know where they're heading, it's going to cause some problems. Give them a clear roadmap to success. You can always adjust milestones as needed, based on different goals and different initiatives that you're working on with them. Once you have the customer journey defined, you can figure out which milestones align with the growth strategy the customer has in mind.
📨 Are you interested in joining Tackle? They have open positions! To learn more, click here.
Get to Know Miki Lager
She’s passionate about building client success teams for rapidly growing SaaS organizations. She’s been a leader at small to medium-sized companies, supporting the life cycle of startups through acquisition, and integration. If you are interested in a career at Tackle, you can connect with Miki on LinkedIn. Don’t forget to mention this video!
More About Tackle
Tackle enables software companies to accelerate and operationalize the use of Cloud Marketplaces like AWS, Microsoft, Google Cloud, and Red Hat, without the need for significant engineering resources. Their platform and team come together to make it easier for customers to build, grow, and scale their Marketplace businesses. Tackle was born and built as a remote organization and welcomes others who believe remote companies are the way companies will be built into the future. They believe that everyone has an opportunity to learn and grow in their community.
Nestlé would like to invite you to their Supply Chain virtual recruiting info session on September 29th from 4-5PM EST. Sign up for this event with leaders from our Supply Chain team to get an insider’s view on what it’s like to work at one of Gartner’s top-ranked supply chains for 2022 and the world’s largest food and beverage organization!
To say that Nazanin (Nazy) Brown and her family lead active lives is a bit of an understatement.
“We've got four young children and all of them are in multiple sports throughout the school year, as well as the summer,” she explains. “My husband and I are both coaches, so a lot of our time goes from work to home, out to the field to coach or watch games, and then back home for showers, dinner, and bed.”
With an always-on-the-go home life, it was important to Nazy to have a career that is stimulating but also allows her to be present in the lives of her children.
We sat down with Nazy to learn how she has mastered work-life balance as a Contracting Officer within the National Geospatial-Intelligence Agency while she keeps her busy household running smoothly.
From Crime TV Fan to Special Agent
At a young age, Nazy loved crime TV shows, which influenced her choice to study forensic psychology. She went on to earn a master’s degree in the subject, where she got some exposure to federal government agencies.
“During my master's degree, we had a lot of recruiters come to our program,” she recounts. “One of the recruiters from an intelligence agency told us that they often hired people from our program as special agents.”
Nazy is also fluent in Farsi, and in addition to her choice of master's program, this made her an ideal candidate for many agencies.
“I began interviewing for special agent roles based on my Farsi skills,” she reveals. “I got a few job offers, and I landed a job as an entry-level contract specialist in the private sector.”
Working for a government contractor, Nazy quickly advanced in her career and eventually became a Senior Contracting Negotiator for Lockheed Martin — and she was loving it.
“I just really liked it and thought it was a great field to be in,” she says.
And while her career advanced, so did her personal life. She became a young mother with increasing responsibilities at home, which led her to be more mindful of where she was dedicating her time.
“At that point, I was putting in so many hours — it's not a 40-hour work week,” she admits. “It wasn't uncommon for me to sometimes work weekends, especially during proposal season.”
As Nazy continued to pile on the overtime, she saw that she wasn’t able to be the mom she wanted to be.
“I wanted to be able to cut work off when I'm at home,” she recalls. “I didn't want to be that mom that comes home and is on her laptop. This was when I realized that having a job that is strictly limited to just 40 hours a week would be best for our family.”
A Parent-Compatible Workplace
Through friends, Nazy learned more about working in the public service and realized that not only would she not have to work overtime, but it would also allow her to work close to her children.
“Many agencies have onsite daycares,” she notes. “I knew that would help so much with commuting and my stress level, as well as the cost. That was my number one reason to jump into the federal government.”
So, Nazy applied for a role that looked interesting and soon found herself working as a Contract Specialist in the Defense Threat Reduction Agency. The onsite daycare took in her oldest, who was then a toddler, and promised a spot to her second child, who was on the way.
“Having my children onsite with me instead of having to drop them off in another part of the city before work every day pretty much changed my entire life,” she reflects.
With her childcare issues solved and a manageable number of working hours, Nazy was able to focus more on her career development and explore her options. It was her husband, who works in the Intelligence Community (IC), who convinced her to consider switching to intelligence.
“My husband told me that the IC is just a different animal, and he was right. The contracting is different. The mission is amazing. So I decided to look into the IC,” she says.
Applying for roles in the IC required her to rework her entire application package, but her preparation paid off when she landed a role as a Contracting Officer at the National Geospatial-Intelligence Agency (NGA).
“Since I've come to the IC, I've been able to broaden my skills,'' remarks Nazy. “It's an entirely different contract writing system, and the IC’s mission and impact are far greater in size and scope, which has really expanded my knowledge. I've learned so much in the three years that I've been here,” she says.
The Secrets to Work-Life Balance for Working Parents
Over the past two and a half years, working from home became the norm for some parents. For Nazy, this was not an option because of the sensitive nature of the data she handles at NGA — and she actually prefers it this way.
“I like the fact that I can get my work done without interruptions from my kids. And when I go home, I take my lanyard off, hang it up, and I go right into mom mode,” she says.
For other parents looking to have this same work-life balance, Nazy offers the following tips:
- Look for jobs with short commutes. Commuting to work for an hour each way might not seem like a lot in the beginning, but over time it can take a toll”, Nazy warns. “Try to get everything set up in your local area as close as you can. In an online job search, set the parameters to five or ten miles from home, max.”
- Find an organization that offers practical support to working parents. “I don't think a lot of people realize that many government agencies offer onsite childcare,” she shares. “I've had four young children who all went through them and I have nothing but good things to say about them. So consider an employer that offers this, instead of the commercial child care centers, which are double the price.”
- Have food prep on point. Between work and her children’s sports activities, Nazy can’t cook something from scratch every night of the week. “I start the week on prepped meals. By Thursday, we're finishing everything that’s in the fridge, and then on Friday we order something or go out to eat,”
- Take advantage of employer wellness offerings. “You need to take care of yourself as a mom, '' she advises. “NGA gives us three hours a week for physical fitness training, pilates, or yoga classes, which are all provided at work. Taking advantage of that during the work day is so much easier than trying to work out at home.”