Examples of Conflict in the Workplace - Scenarios & Solutions
Conflict in the workplace is inevitable.
So how can we set ourselves up to deal with conflict as constructively and professionally as possible?
After all, conflict is a necessary - and healthy - element of all human relationships. The key is to make sure that bottled up emotions and/or uncontrolled outbursts don't lead to toxicity in the workplace.
"Anytime you deal with people, you're going to have some sort of disagreement or conflict. Conflict in the workplace is an exercise in persuasion. Being able to problem solve and find the best solution for both sides."
Sharon fielded questions from the PowerToFly community about how to deal with a number of examples of conflict in the workplace.
You get off on the wrong foot with a new coworker.
They ask you for help responding to a customer inquiry, but you refuse to lend a hand because you are working on a tight deadline and don't want to waste time. There has been tension between you two ever since, and now you need their help on a project, but they're not being very responsive.
How do you recover?
Go own it! Find an appropriate time to walk up to them and say,"I understand that we got off on the wrong foot. My apologies for that. What I'm trying to resolve is X. Can we have a conversation about that?"
Regardless of who the conflict is with - an employee, your boss, etc., they'll think more highly of you if you demonstrate self-awareness. The conversation may be awkward, but that's better than a tense relationship that could last years all because you got off on the wrong foot.
Key Focus: It's all about how you approach the situation.
Try to maintain respect in the conversation and understand that it does not mean that you're going to love each other at the end of it. At the end of the day you are trying to resolve something so that you can move forward and execute on whatever project or plan you need to deliver.
You're frustrated because your colleague in France keeps messaging you at 5am (your time). They send you seemingly urgent requests when you're sleeping or just waking up, and you're sick of being bombarded with 11 requests before you've even sat down at your desk. You get the vibe they don't like you very much and you don't know how to approach them.
Avoiding confrontation is making your situation worse, not better! Schedule a time to chat with them via phone or video call.
Bring the spirit of collaboration to the table!
Uncover the root of the problem by asking questions - "Is there any particular reason you send me requests before I'm up? Am I responding to you too late?"
Once you understand why they're doing it, you can help them articulate their needs. Maybe they send you 11 messages at 6am because that's right before their lunchtime, and they don't want to forget their questions when they go on break.
Now figure out a solution that works for both of you. Can they send themselves a reminder on Slack to ping you with their questions when you're at your desk? Can you just ignore their messages until you clock in now that you understand they're not time sensitive? Should you schedule a morning check in to go over these requests in real time rather than via message?
Key Focus: Have a candid conversation to ease any tensions long distance can bring.
You got a promotion that your friend at work was also gunning for. Now things are awkward between you two. You definitely want to keep the friendship going, but they aren't even speaking to you outside of team meetings.
Sharon suggests going up to the person and owning it. Tell them that you know it's an uncomfortable situation and that you'd like to continue the relationship. These situations are tough, but radical candor is important - learn more about how to practice it in the workplace here.
Key Focus: Be proactive. Break the ice. Figure out how to work together.
Important Note: Never apologize for your promotion/moving your career forward. Prepare to be content with the other person's decision if they are no longer interested in continuing the friendship.
Don't see your specific scenario listed above? Feel free to check out the full video for more examples of conflict in the workplace scenarios - and solutions!
Here are some highlighted questions from the chat and learn:
- What steps should I be taking to resolve conflicts at work? (4:21)
- What if the company you work for does not have an HR department, Should we expect the owner of the company to be the mediator? If so, are there tools he/she could reference when dealing with this type of situation? (4:29)
- How do I know when to escalate an issue with a coworker? (10:35)
- What are some suggestions to implement when management refuses to address issues of conflict? (10:42)
- I feel like my team is always combating my ideas. How do I address this? (17:47)
- How does one approach a manager who is part of the conflict without being scared to bring up the issue? (17:55)
- As a manager, how can I help my team address conflict better? (29:20)
- Could you please talk about conflict resolution and remote/international teams who may have geographical and cultural differences? (43:08)
- How do you best approach a coworker (same tenure) who's not doing their share of the work, while being respectful/not coming across as a manager/supervisor? (44:48)
- How do you think conflict can be an avenue for innovation? (47:34)
We'll leave you with some parting words from Sharon: "Whatever the scenario, keep in mind that we are human, and will face conflict. How we resolve that conflict is key."
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For when you can't read one more bad-news story.
I would never argue that the novel coronavirus is a good thing. COVID-19 has or will cause many deaths, a long-lasting global economic slowdown, and rampant general stress and anxiety.
As schools across the nation close, and the majority of businesses mandate remote work, working parents are now faced with the ultimate challenge - how to balance their families and jobs under one roof while COVID-19 still remains a concern.
PowerToFly is bringing thought-leading professionals (and working moms!) to speak about balancing our new realities and how to best optimize your time at home. In this panel, we'll discuss maneuvering the difficulties of working from home from taking conference calls to juggle homeschooling/ childcare.
Don't feel the pressure, your children, partner and pets are welcome to join this virtual chat!
Join us for this live Q&A to learn new tips, strategies, and hear personal anecdotes from our panelists that have shaped these women into the incredible founders and mothers they are today. You will have the opportunity to ask questions during our free, virtual conversation and have the chance to snag a giveaway sponsored by PowerToFly and our panelists!
Meet the Panelists:
Christine Michel Carter, Creator of Mompreneur and Me
Featured in The New York Times and The Washington Post, Christine Michel Carter is the #1 global voice for working moms. Christine clarifies misconceptions about working mom consumers for brands and serves as an amplifier of their personal truths.
Mary Beth Ferrante, Co-Founder & CEO of WRK/360
Mary Beth Ferrante is a mom of two and advocate for creating inclusive workplaces for parents. She is the Co-Founder & CEO of WRK/360, a career development platform designed for working parents and managers to help companies support, retain and recruit working parents. In addition, she is a senior contributor for Forbes and her work has been featured in Today, Thrive Global, Working Mother, FairyGodBoss, ScaryMommy, and other leading publishers.
Amy Henderson, Founding CEO of TendLab
Amy Henderson is the founding CEO of TendLab, a consultancy addressing the challenges and opportunities parenthood brings into the workplace. TendLab's research-based approach reveals how parenthood can unlock career-critical skills--such as resiliency, courage, and the ability to collaborate--skills which are especially important during this COVID-19 pandemic.
Join Us to help #FlattenTheCurve AND support local business along the way. Eat lunch at home today — and use the money you saved to support others in need. Because We All Have the #PowerToHelp
As members of a fully remote team, we know we're extremely privileged not to have our livelihood directly impacted by COVID-19.
And while we're encouraging everyone who can to work from home to help flatten the curve, we know that not everyone has this luxury. We also know that many people are being forced to stay home without pay.
We wanted to do something to help support the individuals and small businesses who are being directly impacted by the economic effects of COVID-19, so we came up with the #LocalLunchChallenge.
If, like us, you're able to work remotely, eat your meals at home, etc., then please join us in supporting those who are being directly impacted by this pandemic.
If we all come together, it doesn't take much to make a difference — even donating the amount you would have spent on lunch had you gone out today, or buying a gift card, can be a great way to support those whose livelihood has been jeopardized by this pandemic. Whether you want to give to a local restaurant, or support an organization that's helping to feed the millions of children who relied on meals at school each day, no amount is too small!
How You Can Participate
- Take a pic of your lunch on/near your remote workspace. If you've got a makeshift workspace, even better! We're trying to share, not shame.
- Post your picture with the following caption & hashtags (depending on what you're doing, your preference, etc.):
- I'm doing the #LocalLunchChallenge by ordering carryout from locally-owned restaurants to help them stay open. I challenge these 5 friends with the #PowerToHelp and participate in their community: tag 5 friends [pic of your delivery food at your desk, tag the restaurant to get them some business]. #FlattenTheCurve
- For the #LocalLunchChallenge I'm donating the money I would have spent eating out to my local food bank. I challenge these 5 friends with the #PowerToHelp and participate in their community: tag 5 friends [pic of your lunch at your desk, tag the foodbank/Meals On Wheels/local org donating food/etc.]. #FlattenTheCurve
- Or come up with a post of your own! Just be sure to make a donation to a local organization in need and use #PowerToHelp and #LocalLunchChallenge.