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Casper

Meet The Casper Team: Ariel Levin, Customer Experience

Below is an article originally written by Alyse Borkan at PowerToFly Partner Casper. Go to Casper's page on PowerToFly to see their open positions and learn more.

Name: Ariel Levin

Role: Customer Experience Specialist

What I do: I'm on the front lines of Casper. As a CX Specialist, I am responsible for answering inbound phone calls, chats, and emails from our existing or soon-to-be customers. This means everything from vetting bed frames to triaging a Quality Assurance case. I also help with inquiries from our social media channels, monitor site reviews daily, and handle most gift initiatives. Taking data from the different channels and my daily findings, I channel that back into insights to inform our team and other parts of the company.

My favorite thing about Casper: The people. I really wouldn't say it if it wasn't true! Everyone who works here is clever and kind, and that makes any kind of workday all the better. That being said, it is also really great to work for a company that is universally relevant. People may come from different backgrounds and have different lifestyles… but everyone needs to sleep.

Automattic

27 Companies with Impressive Mentorship Opportunities

January is National Mentorship Month— the perfect time to focus on growing and building important relationships with mentors that will positively affect your professional career.

Research shows that mentorship greatly improves career outcomes by providing professional guidance, skill development, and support through major work and life transitions.

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PagerDuty

Remote Work Tips: Connect and Engage in a Distributed Environment

Remote Work Tips: Fostering Belonging in a Distributed Environment

💎 We’re living in times when remote work is becoming more and more typical for employees. And many companies have organized hybrid workplaces, with some people coming to the office and some working from home. How can teams foster belonging in this kind of distributed environment?

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Elastic

Elastic's Diane Tetrault on What Parenting, Scuba Diving, and Product Marketing Have in Common

As an instructor of other scuba diving instructors, Diane Tetrault knows how to convey life-saving lessons in a way that encourages and supports her students. And as it turns out, that skill is highly transferable to two other key roles in her life: manager and mother.

Diane is the Senior Director of Product Marketing at Elastic and is also a mom of two sons. In the water, at work, and with her family, she’s gotten plenty of practice creating the right environment for other people to learn and enjoy.

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Relativity

How Mentors Can Unlock Your Career: Insight from Relativity’s Karen Klein

Karen Klein wrote her first contract when she was 11.

It laid out how much allowance she would earn for completing certain chores each week. When she got her parents to sign it, she told them that she was going to be a lawyer when she grew up.

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Capco

Why Capco’s Maleni Palacios Believes in Building Communities at Work

As a kid, Maleni Palacios had a long list of questions that no one could answer for her.

“I started asking myself, ‘Why are some countries rich? Why are some of them “poor”? What is this notion of a country and a nation-state? Why do people have different lines of work? Who chooses that for them?’” remembers the associate consultant.

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