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Casper

Meet The Casper Team: Ariel Levin, Customer Experience

Below is an article originally written by Alyse Borkan at PowerToFly Partner Casper. Go to Casper's page on PowerToFly to see their open positions and learn more.

Name: Ariel Levin

Role: Customer Experience Specialist

What I do: I'm on the front lines of Casper. As a CX Specialist, I am responsible for answering inbound phone calls, chats, and emails from our existing or soon-to-be customers. This means everything from vetting bed frames to triaging a Quality Assurance case. I also help with inquiries from our social media channels, monitor site reviews daily, and handle most gift initiatives. Taking data from the different channels and my daily findings, I channel that back into insights to inform our team and other parts of the company.

My favorite thing about Casper: The people. I really wouldn't say it if it wasn't true! Everyone who works here is clever and kind, and that makes any kind of workday all the better. That being said, it is also really great to work for a company that is universally relevant. People may come from different backgrounds and have different lifestyles… but everyone needs to sleep.

popular

How These Companies Are Celebrating Asian American and Pacific Islander Heritage Month

According to a recent study, anti-Asian hate crimes have risen 150% since the pandemic started. But these acts of violence are not new — they are part of a much larger history of anti-Asian racism and violence in the U.S.

That makes celebrating Asian American and Pacific Islander Heritage Month (which was named a month-long celebration in May by Congress in 1992 "to coincide with two important milestones in Asian/Pacific American history: the arrival in the United States of the first Japanese immigrants on May 7, 1843 and contributions of Chinese workers to the building of the transcontinental railroad, completed May 10, 1869") this year all the more important.

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Work & Co

5 Tips for Career Switchers: Insight from Work & Co’s Sarah Mogin on Making Use of Your Past Lives

Sarah Mogin never used to like writing open-ended essays in school. She found herself much more motivated by tangible problems.

Calculus had some of those—she never had trouble with her math homework—but when she was in school she never envisioned just how much she could incorporate that love of solution-finding into her daily work, much less that she would have a career as a developer one day.

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Webinars

Supporting Neurodiversity in the Workplace

Only 4% of companies that say they value diversity consider disabilities. Even fewer include learning and thinking differences.

While neurodiversity is a concept that is gaining more awareness, many employers have still not fully grasped the importance (and benefits) of understanding neurodiversity and how to effectively incorporate and retain neurodivergent individuals in their organizations.

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Videos

[VIDEO ▶️ ] Are You the Right Candidate for the Job? Tips From a Helm Recruiter

💎 Wondering how you can show up as the right candidate for the job?

📼 Press PLAY to hear some insight from a recruiter at Helm into what the right candidate for the job looks like in an interview. Alayna Sye, Helm's Senior Technical Recruiter, knows an applicant is going to be the right for the job usually after the first conversation. Find out exactly what will make you stand out, as well as the steps for the application process at Helm.

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popular

30+ Ways Companies Are Celebrating Hispanic Heritage Month 2021

Founded in 1989, Hispanic Heritage Month begins on September 15 and ends October 15. The four-week span over two calendar months may seem a bit odd, but it comes with good reason, as it covers independence anniversaries of several Latin American countries, as well as key celebrations in Hispanic and Latin communities. Apart from commemorating major holidays and historic milestones, this month honors the cultures and contributions of Hispanic and Latinx Americans.

We asked some of our partner companies what they're doing to honor and celebrate Hispanic Heritage Month at work this year, and we were inspired by the wide range of responses, from highlighting the impact that employees have in local communities to hosting fireside conversations on allyship to sharing performances and instruction of famous cultural dances.ot only are these companies honoring Hispanic Heritage Month, they're finding ways to spread positive change throughout the year. Here's what they're doing, in their own words:

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