Meet The Casper Team: Ariel Levin, Customer Experience
Below is an article originally written by Alyse Borkanat PowerToFly Partner Casper. Go to Casper's page on PowerToFly to see their open positions and learn more.
Name: Ariel Levin
Role: Customer Experience Specialist
What I do: I'm on the front lines of Casper. As a CX Specialist, I am responsible for answering inbound phone calls, chats, and emails from our existing or soon-to-be customers. This means everything from vetting bed frames to triaging a Quality Assurance case. I also help with inquiries from our social media channels, monitor site reviews daily, and handle most gift initiatives. Taking data from the different channels and my daily findings, I channel that back into insights to inform our team and other parts of the company.
My favorite thing about Casper: The people. I really wouldn't say it if it wasn't true! Everyone who works here is clever and kind, and that makes any kind of workday all the better. That being said, it is also really great to work for a company that is universally relevant. People may come from different backgrounds and have different lifestyles… but everyone needs to sleep.
Business travel can be fun: making new professional contacts, crushing your meetings, and not feeling bad about finally cracking open the novel that's been on your reading list forever (because what else are you supposed to do while you wait for your plane to board?).
How You Can Start Your Career in Content Management
Whether you're fresh out of college or in search of your next career step, the digital job market is ripe for picking. Content Marketing is a great place to start if you're not only a good writer, but a solid communicator and people/project manager.
Understanding the Key Differences & Similarities So You Can Decide Which Role is Right for You
You love numbers, you absolutely crushed your last Stats class, and you're an Excel wiz. Now you're thinking a career in data analysis/data science might be perfect for you. But which career should you pursue? And is there a difference between them, anyway?
In today's fast-paced career culture, work-life balance is everything. When you're looking for a job, you want to make sure that the company will take care of you both in terms of finances and wellness.
A salary alone isn't enough to make most people stay at a job. In fact, four out of five employees say that a new benefit like a professional development program is more important than salary.