Meet Breonna Bowen - Optoro's Senior Associate, Customer Care
What she loves about working for Optoro, and more!
Below is an article originally written by PowerToFly Partner Optoro, and published on June 12, 2018. Go to Optoro's page on PowerToFly to see their open positions and learn more.
Optoro is made up of a diverse collection of individuals who have come together to achieve a single mission–to transform the reverse logistics industry by finding homes for used and excess goods. We like to highlight that diversity with our Employee Spotlight blog series, during which we sit down with an employee every month to hear a little bit about the people who make the Optoro culture so distinctive.
How would you describe yourself in 10 keywords or fewer?
Thoughtful, flexible, reliable, go-getter, and silly.
What is your role at Optoro, and what do you do?
As a Customer Care Senior Associate, I provide customers with comprehensive customer service via email, phone and chat for two of our brands, BLINQ and BULQ. Outside of our customer-facing efforts I work behind the scenes creating training to help our Customer Care team to help stay at the top of their game, track and report business-impacting issues, develop Customer Care and cross-departmental SOPs, monitor and troubleshoot Customer Care software issues, and work on any projects related to customer experience/satisfaction.
What did you do before Optoro, and why did you choose to work at Optoro?
I've been in the customer service industry for the past four years. I've always believed that customer service skills are skills that you carry with you no matter what career you choose. You develop and master skills such as problem-solving, tone matching, keeping your cool in difficult situations and more. While Optoro is primarily a tech company, I love how much they value the customer experience. Additionally, I saw room not only for myself to grow, but a seat at the table where I can help the company grow.
What is the most important thing you have learned since starting at Optoro?
Change can happen organically or with effort and it's important to learn to identify which is necessary.
What is the best part of working at Optoro?
Over the past two years, I've had the opportunity to work with Optoro's Diversity and Inclusion Committee. I'm so thankful to be apart of a company that is invested in their employee's morale and having more balanced representation in every department.
What would you most likely be doing on a normal Saturday afternoon in your free time?
I'm usually binge-watching Brooklyn Nine-Nine with my husband or having a fun girls day out with a few of my close friends.
"As A Trans, Non-Binary Person, It Can Be Scary To Enter A Women's Space." -Andrea Breanna.
We chatted with the Founder and CEO of RebelMouse to shine a spotlight on her voice.
She's an advocate for LGBTQ+ rights, and explains why she uses PowerToFly to diversify her team.
5 full-time work-from-home roles that pay seriously well
We—we being the internet in general, as well as PowerToFly specifically—often talk about remote work as this glorious thing: you can find professional fulfillment, friendly co-workers, and career growth potential from the comfort of your own home. All while collecting a check!
But where should you look if you want that check to be as big as possible?
Start with this guide to the best high-paying remote jobs. These career choices (and the example companies hiring for them) don't skimp out on paying remote workers well, and you'll still get all the work-from-home flexibility you're looking for. I've linked to specific job posts for each category below, but also look through the 300+ remote jobs on PowerToFly's always-updated remote job board for more.
As you apply and interview, keep these work-from-home interview questions in mind. If you find yourself with a salary offer that's good, but not quite as good as it could be, reference these salary negotiation tips for remote workers to advocate for what you deserve. And when you get the job with a great salary, make sure your home office is set up for success. And then send me a note to tell me how you're doing!
1. Senior Software EngineerBusiness woman using laptop
Why You Can Do It Remotely: Like most heads-down-and-create work, developing software and programming are best done with minimal distractions. You'll collaborate with your team for check-ins and bug fixes, but you'll be able to focus on your project work from a home office.
Average Annual Salary: $131,875
2. User Experience Researcher ManagerYoung adult woman working with laptop at mobile app
Who It's Good For: Proven researchers who know how to understand the behaviors and motivations of customers through feedback and observation, who have experience synthesizing insights into a brand story, and who have managed teams.
Sound Like You? Check Out: Senior Research Operations Program Manager at Zapier.
Why You Can Do It Remotely: As UX researcher Lindsey Redinger explains in her helpful Medium post, remote research allows companies to reach users all over the world, not just within driving distance to their headquarters, and can be cheaper for companies and easier for participants.
Average Annual Salary: $105,810
3. Senior Product DesignerFemale graphic designer smiling at desk in office
Who It's Good For: Creatives with technical chops who like the challenges of evolving and improving the production of current products, leading designers, and collaborating with other parts of the business.
Sound Like You? Check Out: Senior Product Designer at SeatGeek.
Why You Can Do It Remotely: While design teams definitely need to share lots of feedback, there's technology out there to make that easy. The Help Scout design team has shared their favorite tools and tricks to collaborate remotely, which includes recording daily videos of new designs to explain features and ideas in a way a photo file just can't express. (They're also hiring! Check out open Help Scout jobs here).
Average Annual Salary: $107,555
4. Senior Security AnalystDeveloping Concentrated programmer reading computer codes Development Website design and coding technologies.
Who It's Good For: Thoughtful, vigilant thinkers who enjoy identifying and fixing gaps in a company's security posture, including through ethnical hacking (hacking a company's system before outsiders can, and addressing the weak points found) and incident response (containing the negative effects of a system breach or attack).
Sound Like You? Check Out: Data Protection Security Analyst at Deloitte.
Why You Can Do It Remotely: Not all security analyst positions are remote-friendly; sometimes they require working with very sensitive data that can be compromised if taken off-site or accessed from a VPN. But with the right data processing policies—like using a privacy filter over your laptop, only using secured wifi, and encrypting your data, all suggested by WebARX security's all-remote team—remote work as a security analyst is definitely possible.
Average Annual Salary: $108,463
5. Technical Project ManagerA strong wifi connection makes for a strong relationship
Who It's Good For: Tech-friendly jack-of-all-trades with a sweet spot for spreadsheets and other organization tools.
Sound Like You? Check Out: Technical Project Manager at Avaaz.
Why You Can Do It Remotely: Project management can sometimes be like herding cats, but you don't need to be in the same room as your feline team members in order to direct them around. With collaborative software (and a highly organized home office, like PM pro Patrice Embry recommends), you can PM the most complicated of projects from wherever you're located.
Average Annual Salary: $95,129
Other high-paying remote-friendly jobs include certain roles in healthcare (like nurse practitioners and psychologists, who can check in with patients via video conferencing and phone calls), app developers for both iOS and Android products, actuaries and tax accountants, and data scientists.
And remember that even jobs that don't seem remote-friendly at first, could possibly be done from home or on the road. If you find a well-paying, exciting job that doesn't offer remote work immediately, it might be worth negotiating a more flexible schedule with a 1-2 day work-from-home option. Both you and the company can see what remote work actually looks like in action, and if it goes well, you can make a pitch to transition to remote work full time.
Other resources you may want to check out in your quest for meaningful, well-paid remote work:
Today we celebrate our partnership with Braintree! Check out this video to see highlights from our recent networking event.
If you missed the event, fear not! Stay connected by following Braintree on PowerToFly and email us at Hi@PowerToFly.com for future events near you.
One of the biggest challenges in almost all industries today is achieving gender parity. Gender diversity provides huge benefits in the workplace.
I have a friend whose discerning toddler refuses to eat her preschool lunch unless it's in a bento box. I get it; baby carrots are much more appealing when stacked in their little compartment than not. That made me think: when did adult lunchtime stop being fun? When did a soggy sandwich brought from home or a $12 bowl of greens, scarfed down in 10 minutes while scrolling through emails, come to define midday sustenance? Enter adult lunchables.