Meet Breonna Bowen - Optoro's Senior Associate, Customer Care
What she loves about working for Optoro, and more!
Below is an article originally written by PowerToFly Partner Optoro, and published on June 12, 2018. Go to Optoro's page on PowerToFly to see their open positions and learn more.
Optoro is made up of a diverse collection of individuals who have come together to achieve a single mission–to transform the reverse logistics industry by finding homes for used and excess goods. We like to highlight that diversity with our Employee Spotlight blog series, during which we sit down with an employee every month to hear a little bit about the people who make the Optoro culture so distinctive.
How would you describe yourself in 10 keywords or fewer?
Thoughtful, flexible, reliable, go-getter, and silly.
What is your role at Optoro, and what do you do?
As a Customer Care Senior Associate, I provide customers with comprehensive customer service via email, phone and chat for two of our brands, BLINQ and BULQ. Outside of our customer-facing efforts I work behind the scenes creating training to help our Customer Care team to help stay at the top of their game, track and report business-impacting issues, develop Customer Care and cross-departmental SOPs, monitor and troubleshoot Customer Care software issues, and work on any projects related to customer experience/satisfaction.
What did you do before Optoro, and why did you choose to work at Optoro?
I've been in the customer service industry for the past four years. I've always believed that customer service skills are skills that you carry with you no matter what career you choose. You develop and master skills such as problem-solving, tone matching, keeping your cool in difficult situations and more. While Optoro is primarily a tech company, I love how much they value the customer experience. Additionally, I saw room not only for myself to grow, but a seat at the table where I can help the company grow.
What is the most important thing you have learned since starting at Optoro?
Change can happen organically or with effort and it's important to learn to identify which is necessary.
What is the best part of working at Optoro?
Over the past two years, I've had the opportunity to work with Optoro's Diversity and Inclusion Committee. I'm so thankful to be apart of a company that is invested in their employee's morale and having more balanced representation in every department.
What would you most likely be doing on a normal Saturday afternoon in your free time?
I'm usually binge-watching Brooklyn Nine-Nine with my husband or having a fun girls day out with a few of my close friends.
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