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Performance Management in Times of Crisis

We sat down with Drs. Lisa Aufegger and David Wasley to learn more about performance management in times of great stress and crisis.

  • Dr. David Wasley, Senior Lecturer in Health and Exercise Psychology at Cardiff Metropolitan University.
  • Dr. Lisa Aufegger, Honorary Research Fellow at Imperial College. She holds a PhD in Performance Science.
How can employers be empathetic to their employees' mental health needs, while still ensuring work is completed?

DW and LA: Employers should ensure that employees stay healthy and happy, which, among others, include reducing their risk for (mental) illnesses, addressing quality of work life issues, and ensuring overall job satisfaction. In times like these it is important to increase employees' psychological capital or capacities, which are reflected in the cognitive, behavioural, and emotional resources that individuals draw from when responding to challenging circumstances. These capacities could be employees' perception on achieving goals (optimism), successfully applying coping strategies, experiencing positive feeling of confidence (efficacy), an increased ability to create multiple pathways to deal with situations (hope) and, if workplace adversity arises, the ability to bounce back and use an alternative path (resilience).

Employees who possess high levels of psychological capacity are able to better prepare and face stressful situations and experiences within their organization. How can employers ensure that such psychological capacity is maintained, nourished, or even enhanced? Studies have shown that high-performance work systems, strategies such as enhanced team-working, greater job autonomy, assured job security, and a supportive management have been positively related to productivity and financial performance in large firms (250 or more employees), and to labour productivity in smaller firms (fewer than 100 employees). Thus, reassurance and support from the management will be key in sustaining performance and expectations from employers.

Relevant references for further reading:

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30+ Ways Companies Are Celebrating Hispanic Heritage Month 2021

Founded in 1989, Hispanic Heritage Month begins on September 15 and ends October 15. The four-week span over two calendar months may seem a bit odd, but it comes with good reason, as it covers independence anniversaries of several Latin American countries, as well as key celebrations in Hispanic and Latin communities. Apart from commemorating major holidays and historic milestones, this month honors the cultures and contributions of Hispanic and Latinx Americans.

We asked some of our partner companies what they're doing to honor and celebrate Hispanic Heritage Month at work this year, and we were inspired by the wide range of responses, from highlighting the impact that employees have in local communities to hosting fireside conversations on allyship to sharing performances and instruction of famous cultural dances.ot only are these companies honoring Hispanic Heritage Month, they're finding ways to spread positive change throughout the year. Here's what they're doing, in their own words:

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