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New Relic

"How to Build a Great Company Culture in 2020"

Below is an article originally written by Kristy Friedrichs, Chief People Officer at PowerToFly Partner New Relic, and published on January 27, 2020. Go to New Relic's page on PowerToFly to see their open positions and learn more.

Before I became Chief People Officer at New Relic in early 2017, I worked in management consulting for more than 15 years. That meant I got to work in a wide variety of corporate cultures—the good, the bad, and the truly unphotogenic. I've come to understand that while approaches differ, the best ones always focus on this core goal: How do you create an environment where employees are excited to show up every morning and do their best work?

I believe there are three main things leaders need to get right. They are simple in concept, but tricky to achieve. You need to provide a clear and exciting mission and create an environment that helps employees learn and grow. And you need to foster a sense of belonging. Said another way, most people want to contribute to something important, grow their careers, and have fun.

1. Connect people's work to a broader, meaningful mission

In my experience, nothing is more powerful for employees than knowing that their company has a positive impact on the world. Paychecks are great, as is camaraderie, perks, and other trappings of corporate life. But having that higher purpose is huge.

I see it all the time at New Relic, which—fortunately for me—has just such a mission: to help our customers create more perfect software and digital customer experiences. While many people think a great mission has to involve nonprofit work or contributing to lofty, altruistic causes, we are proof it's not so. At a time when software is core to how businesses interact with their customers and how humans get things done in their lives, the people who build, sell, and support our products have a clear sense of the impact they have on the world.

2. Help employees learn and grow

While each of us has our own definition of what it means to build a career, one common element is the desire to learn and grow. Everyone wants to know that their current job will expand their skills and experiences, and position them for the next step on their career path—and that they won't have to wait decades for it to happen. Fortunately, as a fast-growing company, we have the opportunity to do just that. Over the last three years, we have celebrated over 1,100 promotions, 600 department changes, and 100 geographic moves. And we are just a few thousand employees.

Don't just leave such movement to occur on its own. Think strategically. For example, many of our department switchers came out of our tech support group. Five or six years ago, we had a problem with people leaving the company because they felt their career paths were blocked. Now, around 20% of the group transfers every year into new departments.

This is good both for these employees, and for the company. While turnover from one department to another leaves a department with a hiring challenge, we call that "good attrition" because it keeps the talent at New Relic. Promoting or moving people is a far better result than losing them. And these employees are often particularly valuable to the company as they see problems from new perspectives. In the case of tech support, our employees have experience diving deep into customer issues and solving problems, so they know the products cold. They also have deep empathy for customers and the challenges they face. Whether they go into sales, marketing, or anywhere else, such experience is invaluable.

3. Create a sense of belonging for all

Everyone deserves to feel like they belong at work and to make this a reality, you need to meet employees where they are. While people have different reactions and needs, everyone benefits from a sense of community—a place and culture that has your back.

Creating a great community starts with the recruiting process. While there's something to be said for culture fit, we think it's more important to think about "culture add." Rather than look for people who will immediately fit in, be on the lookout for people who can bring fresh perspectives. That's why one of our five corporate values is "authenticity." We believe that people can only do their best work if they feel safe about bringing their full selves to work.

Diversity is a key part of the solution to building this sense of community. Our leadership team and our full employee population are committed to learning and growing to ensure our team shares that sense of belonging, so it permeates everything we do.

It's a new year and a chance for new beginnings. What will you do to build a great culture in 2020?


Podcast: Viasat’s Chief People Officer on what makes the company such an appealing workplace

Below is an article originally written by Alex Miller at PowerToFly Partner Viasat, and published on January 21, 2020. Go to Viasat's page on PowerToFly to see their open positions and learn more.

Melinda Kimbro on how the Viasat culture distinguishes it from other companies

In this episode of the Viasat podcast, host Alex Miller talks with Melinda Kimbro, Senior Vice President — People and Culture. As Viasat's Chief People Officer, Kimbro oversees the company's human resources and recruitment activities, and in this interview she talks about what makes Viasat such a desirable company to work for.

Having recently been recognized in Glassdoors' list of Best Places to Work in 2020, Kimbro says Viasat is appealing to employees for its innovative technologies as well as its culture. Maintaining the spirit of a startup with the resources of a larger company enables Viasat to be a strong option for people entering the workforce as well as those from other companies looking for new opportunities.

Melinda Kimbro

Listen to the podcast here.


Alex Miller: Hello and welcome to the Viasat podcast. I'm Alex Miller with Corporate Communications and today we're talking with Melinda Kimbro. Melinda is Viasat's Chief People Officer, and we're talking with her today about the Viasat employee experience. So that includes everything from the kinds of roles we're hiring to what kind of candidates we look for and what it's like to work at Viasat. So thanks for being on the podcast today, Melinda.

Melinda Kimbro: Thanks for having me.

Alex Miller: All right. Well, we can start off by asking you about some pretty exciting news related to Glassdoor. That's the online site where employees review employers. So Viasat was just named as one of Glassdoor's 2020 Best Places to Work for the very first time. So why is that an important recognition for Viasat?

Melinda Kimbro: Yes. Well, yes, it's very exciting for us. The recognition is important to us because for a long time we've been known as a best kept secret in San Diego, at least by our employees and those who know us. I think. 'Why don't more people know about Viasat? You guys have such a great thing going up here?' And once they get to know us new employees are even more surprised, you know: 'How come I didn't know about you sooner? I wish I had.' And so this recognition is an indication that word is gonna get out and that word has, in fact, gotten it out. And so that's pretty exciting. It's also recognition that's important to us because it came from our employees past and present. It wasn't something we solicited or applied for. We didn't seek to get our name on the list. And so the fact that it was something organic that came from our employees means a lot to us.

Alex Miller: Right. You know, I think a lot of people look at Glassdoor, you know, when they're looking at companies that they might apply for. So do you hear that a lot of people do look at those those ratings?

Melinda Kimbro: Most definitely. You know, I think that Glassdoor actually started out as a site that was more appealing to millennials and other college, recent college grads and and younger demographics. But I think that that's really changing. And I think that it's a source of truth, if you will, that people of a broader demographics now visit in order to gain some insight as to what it's like to actually work at a given company.

Alex Miller: Right. Yeah. And it's something that really didn't exist until, you know, not too long ago. So it's certainly gotta be a lot of help for people to get an idea of what the company is like. So if somebody does hear about Viasat, whether it's through Glassdoor or another job board and they want to apply, what advice would you give them about the application and interview process here at Viasat?

Melinda Kimbro: I think the most important advice that I could provide would be to simply be yourself. If you try to be some version that you think will be more appealing, something other than yourself, it's not going to work long term. And I think that the best experiences that anyone can have at a company, whether it's Viasat or any other company, is where it feels like a good fit. When you feel like you can be yourself and you don't have to pretend, you don't have to be another version — then it's gonna be comfortable, it's some place that you're going to want to stay. And it's some place that's going to be more than a job. And I think that those that have applied with Viasat and followed that, they find that it's a place that's comfortable — not comfortable from the standpoint of performance, as it's a challenging environment, but comfortable from the standpoint that you can be yourself. There isn't a stuffy expectation of formality here. And I think that, you know, if that's what somebody is looking for, then then we're a great spot for them.

Alex Miller: So what are the roles — some of the bigger roles that we're hiring for right now?

Melinda Kimbro: Well, we're always hiring engineers. So whether it's a DevOps engineer, systems engineer, R.F. engineer or data scientists, we're always looking for top engineers to come and join our teams. We also have roles in finance, I.T., human resources, marketing. There's there's a ton of opportunity around the company and around the globe really at this point, because we have over 5,700 employees today and they're in 26 offices in the US and 16 offices outside the US. So we're continuing to grow and we have opportunity in all of those locations.

Alex Miller: Okay, great. So what makes a candidate stand out when they're applying to Viasat? What are the teams looking for in candidates?

Melinda Kimbro: Well, first and foremost, I think we're looking for somebody who's really smart, so somebody who's going to bring the intellectual horsepower to the table. But that describes a lot of people. So beyond that, what else are we looking for? We're looking for somebody who possesses what we call learning agility, somebody who can learn quickly, who can unlearn, relearn and, you know, doesn't get stuck in the way things have been done before or the way they might have been taught. They can evolve and grow because one of the things that we take a lot of pride in is that Viasat over the 30 plus years that we've been in business, we are not the same company in the same markets that we were 30 years ago today. We've continued to evolve, which is really exciting and keeps the opportunities coming. But we want employees who want to learn and evolve with us. So if you can do that, then this is going to be a great spot for you.

Alex Miller: Is that sometimes a challenged, to identify that trait in a candidate?

Melinda Kimbro: It can be, but it's something that we've we've practiced over the years and, you know, we do our best to try to mine for different, you know, examples of how someone has learned, experiences where they've tried to learn and maybe they've failed because those are learning experiences as well. And somebody who's not afraid to talk about their failures, but what they learned from it, you know, that's a great quality in a candidate.

Alex Miller: So for someone who's maybe just starting out in their career, why should they be looking at Viasat?

Melinda Kimbro: Well, I think that by the time most companies reach our size, they've given up on their startup roots. Right. They started out as this kind of quick and nimble company that — there was a lot of flexibility and a lot of opportunity because in a startup, everybody does whatever needs to be done to get the job done right. But by the time they become a larger company, our size, they think, OK. Now it's time to get structure. We've got to grow up a little bit and we've got to get a little bit more bureaucratic and structured. And I think that we've made a really concerted effort over the years to hold on to that, because those are some of the very qualities that have contributed to our success. It's this culture where, you know, if we hire great people that we can trust and that they will thrive in this environment where there's a lot of freedom, then really great things can happen. So I think that we're appealing because of the opportunity that we provide and the freedom that's in the environment to learn and grow and move in different directions that aren't necessarily on some prescribed path that somebody else decided was the right thing for you.

Alex Miller: So, yeah, culture is a big part of what people here and talk about with Viasat and why they like the company. And so you articulated a couple of things, but when people ask you, well, what is the culture? Viasat, do you have like kind of a couple of key points that you would say?

Melinda Kimbro: Yeah. So in in addition to what I mentioned, I would also say that I mentioned that it's a it's definitely a team environment. And I mentioned that our CEO often says that, you know, it's a team sport here at Viasat, and I think it's very much true that we we win as a team. We learn as a team. And and that's a really important part of of our culture because it's important to be able to make decisions and think about what you're doing and how it impacts the team and put the the needs of the team ahead of your own when they don't line up. And that's not easy for everybody to do. Other aspects of our culture that I often discuss are the fact that we we thrive on challenge. So we're not the type of company that's going to do the same thing again and again and again. We're going to do it and then we're going to find a way to make it better. And yes, that makes it more challenging, but it's also really fun and and gratifying when you meet those challenges.

Alex Miller: Do you think that's part of the reason that people stick around for a good chunk of their career and Viasat, is that ongoing challenge in that culture?

Melinda Kimbro: Well, I think certainly for some people, it's the challenge. I think for others, it's the opportunities that they've been given or that they were able to seek out on their own. You know, in other cases, it's the fact that we are providing a lot more opportunity than they might find in other companies. And I think that sometimes when people have been in another company, what's attractive about Viasat is the fact that we are less structured and they perceive that there are going to be more opportunities here. And I think that they generally find them.

Alex Miller: So that was one of my questions I wanted to ask. If you were thinking about somebody who's maybe been in the job market for, you know, a couple of years or even a couple of decades and they come to Viasat. Is that kind of why they might land here? Is they want to get into that environment?

Melinda Kimbro: Yeah, I think it's often the appeal of something different. Right. I've been in this very structured, established, larger company. And what I'm hearing, whether it's on Glassdoor or from friends or colleagues that work at Viasat, is that it's different. It's not quite as bureaucratic or policy driven. And that's pretty appealing.

Alex Miller: So thinking about employees, you know, once they're here and they're on kind of a career trajectory, what sort of learning and development programs do we offer employees to gain new skills and grow in their jobs?

Melinda Kimbro: Oh, goodness, tons. We have everything from mentoring and buddy programs or something we call a facilitator program for engineers. We also have employee resource groups that are great learning opportunities. We also have a number of different leadership development programs for people at every stage, whether you're a first time leader, whether you are an executive or somewhere in between. And then we have a number of technical programs to help our engineers and other folks in technical roles to keep their skills sharp. And then everything from influence to presentation skills to negotiation, you name it. Education has always been a core part of the environment here at Viasat. And just to be able to have the ongoing learning available and — something that it's embraced by leaders is is really important.

Alex Miller: And, you know, since you've been in this role at Viasat for some time, you've probably been instrumental in building up a lot of that — has been a kind of a fun part of your job?

Melinda Kimbro: It's been a really fun part of my job. In fact, when I first came to Viasat, I was hired into the role of learning and development manager. So that's my roots, or background, is in learning and it's something that's still really important to me. And in fact, that's a big part of why I wanted to come to Viasat, because I could see just through the interview process based on the people that I was meeting with, it was really important to the company.

Alex Miller: So I did want to ask you. You touched on it, but I wanted to ask a little bit about when we're talking about careers. What what your career trajectory has been like at Viasat. So you started out in learning and development …

Melinda Kimbro: My my career path has been a little accidental, but I think that that's not uncommon at Viasat. As I mentioned, they came to Viasat as the learning and development manager. And then over the years when there was a need or, you know, we had a a set of responsibilities that somebody needed to take care of. I would raise my hand and say, I'll help with that. And it just resulted in my set of responsibilities getting a little bit broader and broader. And in fact, early on, someone asked me, you know, have you ever thought about heading up HR? And I said, no way. No, I'm not an H.R. I'm in learning. And so it's it's absolutely accidental that I'm in the spot that I am today. But I couldn't imagine doing this anywhere else. It's been a fantastic opportunity. And I love what I get to do and where I get to do it.

Alex Miller: Great. Well, you know, you mentioned HR, which is kind of like a I guess, kind of an almost outdated term. And so we call we call it People & Culture now. What does that mean? That that change in just nomenclature about how we describe this is part of our company?

Melinda Kimbro: Well, I think when you mentioned HR, a lot of people naturally visualize this rules-driven organization, the group within the company that's responsible for telling you what you're not allowed to do. And it's bureaucratic and administrative. And I think in some companies, people try to work around HR for those very reasons because it's going to slow down the business. And so for us, I think we've never really wanted an HR department, at least in terms of how HR was typically perceived. But we did want an organization that would help our businesses make sound decisions with regard to their people, help influence the culture in a positive way. And so that's what we tried to do, is provide our business leaders with information to make sound decisions that relate to their people and help reinforce the culture that's enabled our success for so long.

Alex Miller: Okay, that's great. Yeah, because I think a lot of people aren't you know, they hear the name change like that and like, what does that mean? You know, and it's actually there's there's some real thought behind it and it makes sense. So I mean this question I just wanted to ask. What do you think that Viasat offers that maybe other big tech companies don't?

Melinda Kimbro: I think one of the key things that we offer that you don't find a lot of companies is this tolerance for ambiguity. Oftentimes people hear that and think that it's part of our culture by mistake. Do you realize that that's on your list? Why would you have that on your list? That can't be a positive thing. And it really can. And it has implications for almost everything that we do. It has implications for how we make decisions when we make decisions. But from an employee standpoint, tolerance for ambiguity means we can have a policy that says we're going to do X, Y and Z. But if there's a situation that comes up that is unique, at Viasat,we're going to listen to the details, we're going to think critically about the situation and leave room for the possibility that we do something different. And, you know, that could be doing something for an employee that's going through a really tough time or providing reimbursement for an educational program that is slightly different than the norm. But we think that tolerating ambiguity is a real positive thing for employees. And, you know, maybe a simple way to think about it is if you go to the DMV, there's very little tolerance for ambiguity. Right. No offense to anybody at the DMV, but there's just no room for it. Right. And as a result, if if you're asking for something that's not allowed, forget it. And I think that Viasat will leave room for the possibility that situations can be different and unique. And so we want to listen. We want to think critically about the situation and then do the right thing.

Alex Miller: Well, Melinda, thanks so much for taking the time and talk with us today. And I guess congratulations on the Glassdoor recognition or congratulations to all of us here at Viasat. It's really it's it's really cool to see, you know, that that everybody feels that way about working here, so. Thanks. Thanks again for your time.

Melinda Kimbro: Absolutely. Definitely a team effort.

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InvescoProud Network: A Lookback at 2019

Below is an article originally written by PowerToFly Partner Invesco, and published on December 26, 2019. Go to Invesco's page on PowerToFly to see their open positions and learn more.

2019 was a banner year for the LGBT+ community at Invesco. The firm's momentum toward growing an inclusive culture increased with the launch of InvescoProud, the global LGBT+ network.

InvescoProud is working to build an inclusive culture is where every individual feels that they can bring their whole self to work, be accepted and respected. In support of the firm's commitment to diversity and inclusion, Invesco expanded its D&I efforts in 2019 by launching the InvescoProud Network on May 1. Events were held simultaneously in the Henley and Atlanta offices. Despite the five-hour time difference, Atlanta hosted a lunch-time gathering while Henley held an informal cocktail reception.

InvescoProud also launched chapters in Frankfurt in July, and Hyderabad in September. In India, it has taken many years to make progress for LGBT+ rights. Last year, India annulled Section 377 and decriminalized homosexuality, while Invesco introduced same sex partnership benefits for India employees.

In June, Invesco celebrated Pride month firm-wide with a focus on allyship. The challenge of feeling that you can bring your whole self to work is not unique to LGBT+ colleagues, but it does reinforce the importance of having strong and vocal Allies in the workplace, these are individuals who are willing to learn, challenge their own preconceptions and act to help create a supportive and inclusive environment. These recent LGBT+ events and actions taken by our firm represent our ability to have more open conversations and further inclusion efforts that encourage others to take on active supporting Ally roles.

In July, Invesco joined hundreds of firms to sign a "friend of the court" or amicus brief, recommending that the U.S. Supreme Court include sexual orientation and gender identity discrimination as a violation of the Civil Rights Act. This was the first time in Invesco history that the firm actively took a stance on a social justice matter.

National Coming Out Day on Oct. 11 was globally recognized in support of a safe world for LGBT+ individuals to come out and live truthfully and openly.

There have been significant strides with LGBT+ rights and equality in recent years, including same sex marriage legalization, now in 28 countries, but there is still much more to do. Being LGBT+ is still illegal in about 70 countries and it is currently legal in 17 states to be fired on the basis of sexual orientation or gender identity.

InvescoProud is looking forward to 2020. The steering committee has been hard at work creating a solid infrastructure to kick start the New Year. Most notably, Loren Starr, SMD and Chief Financial Officer has agreed to be an executive sponsor of the group and will provide guidance and support as IPN evolves.