Native New Yorker Sarah Walker loves everything about city life. “I grew up on Long Island and I currently live in Downtown Manhattan,” she says. “I'm a New Yorker through and through.” But she doesn’t mind getting away from the city every once in a while to spend time in nature with her husband and daughter. “We love to boat, we love to ski, we love to hike,” Sarah elaborates.
When she’s not exploring the bustling city or spending time outdoors, she’s leading a team of leaders as the VP of Product and Engineering at real estate technology company Ribbon.
Sarah has grown her career intentionally around social impact. We sat down with her to learn more about her journey from a Programmer to VP, and to hear her advice for other women looking to advance in their tech careers.
A Marriage of Business and Technology
Sarah’s initial plan was to pursue a career in finance when she decided to major in business in college. “My first two years really focused on broad, business-oriented classes like marketing, finance, accounting, et cetera,” she says. But when she scored a summer internship doing Quality Assurance at her father’s employer, something shifted. “I really enjoyed it. I thought, ‘I don’t love my finance classes, but I really love this.’”
This experience led Sarah to shift her concentration within business to Computer Information Systems. With this new trajectory, she was able to craft a career path where she’s gained experience that allowed her to leverage both her business and tech skills. “In my career, I’ve always not been just a pure technologist, and I've never been purely a business person. Now, I'm running both product and engineering and I feel it's a perfect culmination of my skills and experiences,” says Sarah.
Intentional Career Moves
Having graduated at the cusp of the dot-com era, Sarah’s been able to see the evolution of the internet and technology industries. “I saw all this activity going online, and it was really exciting,” says Sarah. With many businesses aiming to build an online presence, she worked as a programmer for consulting companies and delved in the ad-tech space. “I loved it because of the complexity of the technology and it was really interesting work on an intellectual level,” she states. But she wanted to use her skills for something bigger. “Optimizing advertising campaigns doesn't really have the greatest impact on the world.”
So, she searched for an industry that would allow her to work toward a cause she aligned with. “ I wound up taking my ad tech skills and working at a cybersecurity company focused on ad fraud prevention and detection,” she explains. With this new endeavor, she did more than just fight cybercrime, she focused on getting to the root of it. “We worked with the FBI, got servers seized and shut down overnight, and individuals got arrested,” reminisces Sarah. “It was this amazing time in my life where I was using technology to stop criminal activity."
Her time in cybersecurity sparked her journey to work for more mission-driven companies. “I like when [my work is] not [just] about increasing the number of customers, but it’s focused on solving problems,” she says.
This mindset shift led her to the nonprofit world. “I worked at Thorn, a nonprofit that was founded by Ashton Kucher and Demi Moore to identify and build technology that helps rescue children who are victims of child sexual abuse," Sarah explains. "It was really hard work. Probably the most important work I'll ever do in my career.”
But the emotional toll and the hardships of the pandemic resulted in burn out. “It was a hard subject and it was just really hard for me to think about enduring for the long run," Sarah admits. So she took some time to contemplate what her next career move would be.
“I thought, ‘I can’t go back to an ad-tech job or any type of fluff work. I need to do something that has a true mission,” Sarah explains. That was when she was approached by Ribbon, which offered her a space to do impactful work within the real estate space. “[At Ribbon,] I could work on a mission of hope versus a mission after something terrible has already happened," she shares.
Fulfilling a Mission at Ribbon
Ribbon is a first-of-its-kind technology company transforming the real estate transaction by delivering certainty, transparency, and joy to the home buying process. “We turn everyday buyers into competitive buyers,” Sarah explains. “When you put in an offer on a home backed by Ribbon, you become an all-cash offer to that seller which makes you more competitive."
Adapting to the new space at Ribbon, she quickly learned that homeownership in the United States is a key to intergenerational wealth among other physical and mental health benefits. “What compelled me to go to Ribbon was [the possibility] of helping individuals and families be able to build wealth and to change the rest of their lives," she shares.
Just over a year after joining the company, Sarah accepted a promotion as the Vice President of Product and Engineering and has been developing the team in that role for almost six months. That doesn’t mean she doesn’t miss some aspects of programming, though. "I love to get into the details, and sometimes, I wish I could spend all day coding,” she elaborates. “But I think the reason I've always been drawn to leadership is just the impact I could have."
Now as VP, Sarah is impacting multiple areas from project strategy discussion, people management, and company culture. “I put a heavy emphasis on really making sure my leaders are supported, and helping unblock them from their challenges, giving them coaching, and supporting them as they work through projects," Sarah says.
Advice for women in tech
In the world of tech, everyone’s career path looks different, and Sarah reminds us that the possibilities are endless. Whether you’re looking to become a highly specialized individual contributor or move toward management, here’s her advice for advancing in your career:
1. Build community. “Find your peers. I've gotten the best advice from others, even if they're not in tech,” Sarah says. Navigating through challenges is a lot easier when you know someone who is experiencing similar obstacles. Sarah encourages women to tap into their communities when they feel the pressure of being an “only” in certain spaces.
2. Don’t let the fear stop your progress. “There's going to be times where you're going to feel like, ‘If I take this particular role, I'm going to be an only for a little bit.’” But you must stay strong. “It's worth sticking it out because the rewards are great.”
With more women in positions of authority, bigger changes can be made that allow more women to move up the career ladder. “We need more people on the other side of the table,” says Sarah. “So, that might mean you have to stick it out, even when faced with adversity."
3. Keep up to date with your technical skills. Technology is constantly changing, so Sarah encourages women to stay on top of it. “Be an expert in an area, but have a good breadth of understanding. If you're a front-end engineer, learn back-end. If you want to accelerate your career, you have to have more under your umbrella.”
This is especially important when looking for new professional opportunities. “That's how we assess who we're promoting next; how they have proactively expanded on their skills,” Sarah shares.
These skills are also important for those looking to join the team at Ribbon. "On the skill side, we're looking across the board. From designers to engineers, to product managers, we have all those roles open,” says Sarah. “We're willing to train on different parts and we're open to helping people expand their skill set. But we do look for at least one area of strength, within the technical dimensions.”
But tech isn’t everything. She wants passionate and innovative professionals to join her team. “We're looking for mission-driven people,” says Sarah. “We want people that are coming here because they're passionate about what we do."
If you’re ready to start advancing in your career at a mission-driven company, check out the opening positions at Ribbon by clicking here.
Emma Hong spent the first year and a half of the pandemic in Singapore.
A worldwide lockdown certainly wasn’t what she had in mind when she decided to move there in 2019 to gain international work experience as part of the Associate Product Marketing Manager (APMM) program at Google.
“It was like an island bubble. Things were pretty safe, but I just couldn’t go anywhere,” she says, laughing.
After two and a half years in Singapore, and four in total at Google, Emma was ready to make some changes. She wanted to move back to the U.S. to be closer to friends and family, and she wanted to join a company where she could make a greater social impact.
“I‘m interested in the intersection of technology and applying that to social problems or social issues,” she explains.
Enter Teachers Pay Teachers (TpT), the go-to platform created by teachers, for teachers to access the community, content, and tools they need to teach at their best, where Emma has worked since September 2021.
We sat down with Emma to learn more about her path to EdTech and how she’s able to make an impact as a product marketing manager (PMM), and to get her advice for others looking to join the TpT product marketing team.
Making an Impact in EdTech
At Google, Emma often worked on one very specific aspect of a product, such as consumer insights. When she would come up with an idea she’d like to test, she would often wonder, “Has someone already done this?”
“And at a large company,” she says with a laugh, “that answer is often yes.”
So after four years, Emma felt ready to find an organization where she could make a bigger impact, not only in a social sense, but in terms of her contributions as well.
She’s found both at TpT.
As a product marketing manager at TpT, Emma is responsible for a whole host of PMM responsibilities, from go-to-market strategies for new feature launches, to positioning, competitor research, and consumer insights.
“It’s been a wide range of things,” she says. "And people are pretty open to changing aspects of the product and adjusting roadmaps when these opportunities can have a positive impact on the business, which inspires me knowing I can have a stronger influence and my ideas matter for the team.”
Having this kind of end-to-end influence on a product aligns well with Emma’s can-do approach to work. “If I see a problem, I always ask, what am I personally going to do to help solve that? Even if nobody's specifically asking me to do that, or if it's not specifically in my scope of work.”
Currently, she’s focused on TpT’s School Access subscription product, which has enabled her to create the kind of social impact she was seeking.
“Previously,” Emma explains, “teachers had to pay out of pocket for products and resources they needed for their classrooms. So TpT built a B2B school product so that you sell directly to schools, and they can offer these resources to teachers.” So far, TpT School Access has reached thousands of schools and has provided resources for educators across the country. The TpT School Access product continues to grow each year, and the team is excited to continue meeting the needs of educators as it scales.
3 Tips for Potential PMMs
Emma’s team at TpT is growing, and she shared a few pieces of advice for those looking to join the supportive and dynamic team.
- Be open to change and ambiguity: Knowing how to navigate change quickly and “being able to apply some sort of structure to navigate that change” is essential as a PMM. Being able to highlight past experiences where you’ve successfully dealt with ambiguity can help set you apart as a candidate.
- Embrace collaboration: Working collaboratively and cross-functionally is a key part of the job, and candidates should be prepared to demonstrate that they can excel in a collaborative culture. (Luckily, TpT’s culture promotes regular collaboration opportunities, both within your team and cross-functionally.) “Everyone's easy to get along with and super helpful. There's good rapport and a sense of humor,” says Emma.
- Show how you connect to the mission: Emma didn’t have formal experience with EdTech prior to joining TpT, and she believes it isn’t necessarily essential for others looking to join. Ultimately, the team wants to know more about how the mission resonates with you. “I think people love personal anecdotes,” says Emma. “Everyone's had impactful teachers in their lives, and that can help explain why this work is important to you.”
Understanding the issues affecting schools currently can also be useful. “A lot of the discussions at the company are around staff shortages in schools, learning loss among students, how schools recover from the pandemic, social emotional learning, and student mental health. So showing an interest in those kinds of topics, and some fluency there would also help.”
Interested in making an impact in the lives of teachers—and students—at TpT? Learn more about their open roles here.
Deloitte consulting professional Janaiya Johnson shares how she makes an impact that matters.
Not only is Janaiya a Deloitte boomeranger, but she is the President of Deloitte's Black Employee Network and spends a lot of her time volunteering and participating in multiple employee groups across Deloitte.
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