Insight on Transitioning Into Tech with a Non-Traditional Background
Emily King much prefers road-tripping over flying.
Having lived in many places – from Florida to Texas to Colorado – she’s always enjoyed the adventure of travel. “I love to get in my car and just drive for 30 hours to Florida and just see what’s out there,” elaborates Emily. “I could fly, but just driving through and seeing the country and meeting people in each town; it’s super fun to me.”
Emily’s ambition and attention to detail also translate to her professional life. It helped her transition into tech without a software engineering degree or a Bootcamp certification. We sat down with her to hear more about her journey pivoting from wedding photography to becoming a Software Quality Assurance Manager at cloud marketplace Pax8.
Keep reading to learn how she’s broken barriers throughout her journey and advice for women looking to pivot to tech.
Breaking into the tech world
When it came time to pick a career path after high school, Emily wasn’t sure which route to go down. “I literally had no idea what I wanted to do,” Emily reminisces. “I am very methodical. I remember one of my teachers telling me I had the brain of an engineer, but you want to rebel from that for a little bit when you’re a kid.” Encouraged by her family to explore more of her creative side, Emily opted to study one of her hobbies: photography. “I enjoyed it, so I decided to go down that path,” she explains. “But at a certain point, I realized that that wasn’t what I wanted to do with my life.”
After doing some wedding photography and other side photography work to make ends meet, Emily decided to find a job where she could leverage some of her different strengths. “I knew that I’ve always been really great at helping people. I’m very patient. I love to help,” she says. “And so I was at a point where I needed to pay the bills, and I was like, let’s go to Apple.”
She started on the sales floor, showcasing the newest Apple technology to customers. But she quickly moved on to the tech side of things – doing repairs on computers. “I wanted to work towards something. I wanted to know the ins and outs and why things work the way that they do,” says Emily. This is why she wasn’t afraid to ask questions and dig deep into solving problems. One of her store managers noticed her drive and attention to detail and connected her with an opportunity that would change her life.
“He pulled me aside and explained career experiences at Apple’s corporate locations – Austin or San Jose – where they offer people in retail to go out to their campuses and work in a career job for four months,” she elaborates. “It doesn’t guarantee you a job, but it’s something to get your foot in the door.”
Without hesitation, Emily packed up and left for Austin, Texas, and dove into her first official engineering experience. “That’s what led me into Quality Assurance,” Emily explains. She began testing different hardware parts for iPhones and computers, which she already had experience with at her retail store. “But when I started to get into diagnostic testing, seeing all the different things that go into testing software and hardware was eye-opening. I had never felt that before. It made me so excited being able to solve a problem that I couldn’t figure out,” Emily shares.
Her corporate experience at Apple extended from four months to six months, and she eventually joined a team to continue her journey there for four more years.
Tech leadership at Pax8
A move back to Colorado is what sparked her next career step. “There came a certain point where I didn’t see myself making a home in Texas, so I moved back to Colorado. But when I moved back, I honestly didn’t like the remote experience,” she says. “I was still working at Apple, but I felt really disconnected. I didn’t feel as motivated as I was before.”
In search of the work camaraderie she experienced in Austin, she reached out to her local network to learn more about the Colorado job market. One of her colleagues mentioned the cloud solutions management platform Pax8. “The way he spoke about the company convinced me,” says Emily. “He loved what they did, the opportunities he got, the training that he got, how supportive everybody was.” So, when a position opened up, she jumped on the opportunity.
Emily’s former QA experience set the foundation for her new position. “Because I had hardware and software experience, I was able to translate that into the role here, and I came in as a QA II.” Within a few weeks, her manager approached her about taking on a new project. “They needed a senior engineer to create a process to QA their tools and collaborate with the team to find opportunities to make a more efficient process,” Emily explains. “I was honestly excited that people trusted me to be able to do it, but man, it was a little intimidating at first.”
Yet she moved into the role with confidence, thanks to the support of her team. “They really encouraged me, and I thrived,” she says. She worked in that role for a year and a half before transitioning into a new one. The decision to take that role helped her gain the leadership experience she needed for her current management role. “I took an opportunity that really not that many people wanted to, and I made the best process that I could for that team,” she elaborates. “I created that relationship to where, when I got out of it, it just kind of eased me into leadership because I had to train people to take it over.”
Emily then started spearheading different projects and moved to QA Lead, and most recently took on a role as QA Manager. “I’ve been in the manager role for six to eight months, so I’m still new, but I feel like I’ve been doing it for a long time now,” Emily shares.
Emily’s drive, inquisitiveness, and problem-solving skills have helped her advance her engineering career. However, riding the tech wave was not always easy. Being a woman in tech with a non-traditional background has not gone without its challenges.
“I didn’t go to school for software development,” Emily shares. Although she had a bit of coding knowledge, she didn’t start with the foundations that most software engineers have when they enter the professional world. But the hands-on experience she obtained while working allowed her to gain all of the knowledge she needed to thrive in an engineering role. “Certifications and everything are really great, but a lot of times now when you look at software development, it’s more of the skillset that you got from other jobs,” she elaborates. “I had real-life experience, and I was able to apply it. The ability to adapt and run with that is what got me to where I’m at,” Emily says.
But that’s not to say that imposter syndrome doesn’t creep in now and then. “Anxiety is real. And if you don’t feel like you’re meeting [expectations] or maybe not [meeting them] perfectly, it just becomes too much.” This is why Emily works with a therapist to learn how to combat those feelings. “There’s a stigma to it, but therapy is one of the things that really just allows me to open up my mind a little bit more,” she states. “It’s really hard to give up that control sometimes and I continue to work on it.”
With the help and support of her team, Emily can see herself from a different perspective. “I want to be the best version of myself at work, and I think that’s something that helps me out with my imposter syndrome, and the anxiety – understanding that I’m seeing it in one way, but [my team] sees me in a completely different light,” Emily shares. “It just gave me the platform to stand on. You have the confidence at that point to know that you can shine and help out where you can.”
Advice for women pivoting to tech
According to Emily, “working in tech, in general, is an uphill battle, especially for [underrepresented professionals] like women and people of color.” She’s experienced exclusion and people doubting her intelligence first-hand. “I got to a point of frustration,” she explains. “I got to a certain point that I wanted to see representation. I wanted to see more women in a higher role, a leadership role,” Emily explains.
This challenge motivates her to focus on developing her team and encouraging them to break down their barriers. She values all of “the experiences that somebody can bring – different life choices and cultures – to bring more opportunities and different mindsets to the table,” she explains. “The biggest thing is just keeping people’s minds open, and they get really excited about [new] opportunities and seeing other people grow in their roles.”
Not only is Emily passionate about supporting her team, but she also wants to help other women with their transition into the world of tech. Keep on reading for her advice.
- Don’t take on too much. When you come from a non-traditional background, it can be easy to overcompensate for your lack of formal training. Ambition is good, but “you can’t take it all on,” Emily shares. As she continues to grow in her role, she’s eager to learn more about her industry, dive into leadership, and support her team with their roles. “My director makes fun of me all the time; I have ten books behind me of stuff I want to learn about work.” Emily shares. Now she’s working on “being able to find the right things to put my time and effort into that will have long, positive gains.”
- Listen to what others have to say. When you’re first attempting to enter the tech world, the different entry paths, careers, industries, and job titles can get confusing. “There are so many different things in tech, it’s overwhelming if you try to even narrow it down initially without knowing the experience or knowing what goes into it,” says Emily. She encourages career pivoters to network and form relationships with people who know their passions and know the industry. “What made things easy for me is that I listened to the people that told me what I was good at,” says Emily.
- Find your passion. Once you’ve figured out how your skills align with different industries, Emily encourages people to do some exploring to find a role you’re not only interested in but a role that you’re passionate about. “If you’re not passionate about it, get out as fast as you can.” Emily advises. “Life is too short to spend it in a job you’re not happy with.”
- Be persistent. Emily follows up her advice about passion with persistence. “There are going to be a lot of roadblocks. There are going to be a lot of people that are probably going to tell you no. There are going to be a lot of people that maybe don’t agree with you,” Emily explains. “If you can get through all the nonsense that comes with [being a] woman in tech, it’s great on the other side, once you get there, and you can say ‘I made it,’” Emily encourages.
Insight from CallRail’s Amanda Raymond
If you ask any of Amanda Raymond’s friends, family members, or colleagues, they’d all agree that she embodies living life to the fullest.
The Staff Engineer at CallRail is currently exploring the great American outdoors in a custom camper which doubles as her portable office. And when she’s not showcasing her coding skills at work, she’s busy exploring, kayaking, solo hiking, or making repairs on her house with wheels. “Everyday something breaks, so I'm learning how to be an electrician, learning how to be a plumber, and everyday I have to learn something new,” she says cheerfully.
This roadtrip is a full circle moment for Amanda because, just over 8 years ago, after quitting her job as a biochemist, she set off on another cross-country trip that reconnected her with an old friend who introduced her to an opportunity to change her career trajectory by joining a coding bootcamp.
“Coming from a biochem background, you had to have a certificate on a wall with a high degree to get through a door. I had a bachelor's, I didn't have a Masters, I didn't have a PhD,” says Amanda. “I knew that I wanted the freedom of a career in Tech and the lifestyle of a coder so I took a leap of faith.” And she dove headfirst into a full-stack web development bootcamp. That leap of faith has helped her transition from a job in science that she wasn’t passionate about and grow a fulfilling career that allows her the freedom and flexibility with a company that embraces her adventurous spirit.
We sat down with Amanda to hear more about her career journey, and to gain some unique insight on starting a career in technology with a non-traditional background. Keep reading for her top 5 tips for breaking into a career in technology.
Tip 1: Acquire the Skill Set: Join a Bootcamp or Use Online Resources
Amanda’s journey began when she attended a coding bootcamp. “At the time I joined, the whole concept of coding bootcamps was new,” she explains. “So a lot of people didn't know what bootcampers were.” But nowadays, bootcamps are one of the most popular ways to learn how to code and, like for Amanda, they serve as a great foundation for career pivoters to break into the world of tech.
Amanda highlights the fact that you don’t have to have a degree in computer science to start working in tech. Career pivoters have valuable experiences, perspectives, and transferable skills that can be hugely beneficial for companies. Amanda sees having a background in something other than tech should be seen, “not as a disadvantage, but as an advantage.”
But bootcamps aren’t the only way to accelerate your learning, especially considering the financial investment required for these intensive courses. “There are so many free resources out there,” Amanda elaborates. “If you have the discipline to teach yourself, you can listen to podcasts, you can do tutorials online, you can watch YouTube videos, the possibilities are endless. Information is free on the internet these days and so at the end of the day, if you're trying to see if you wanna go into tech, I would say immerse yourself with that information.”
Tip 2: Network to Build Personal Connections!
When it came to finding a job, Amanda eagerly recommended networking. “My advice to people going into transitioning into tech is to go to meetups consistently, but don't go with the intent of getting a job,” she warns. Instead, she advises to focus on making connections, and the professional opportunities will follow. “Get to know people, be excited to be there, be motivated to learn, and be curious about the people that you're meeting. Because at the end of the day, a lot of people just want to work with people that they get along with.” Amanda secured her first major tech job at a small startup via a networking event. Her connection with a friend of a CTO of a local startup led to an interview, her first job in tech, and a “forever mentor.”
After a bustling three years of learning under the wing of that CTO, Amanda was ready for the next learning experience via a different lane in the tech industry. “The fervor and energy surrounding ‘startup life’ was incredibly rewarding and insightful for my apprentice-like mind for 3 years, but eventually proved pretty taxing,” she explains. “ I was excited to dig into the next phase of my career transition at a larger company..” So, once again, she utilized her network to transition from her startup to a position in CallRail. “Some of the CallRail admins had previously worked for the same startup I was currently working at, and my CTO advocated for me as a reference to let them know I was going to apply.”. She started her journey with CallRail in 2017.
Tip 3: Leverage your Transferable Skills
When pivoting into tech, your transferable skills will help you bridge the gaps that you might be missing with education. In fact, they can also give you a leg up on your colleagues. In Amanda’s case, applying the scientific method to coding came as a strength. “I use it daily at work for solving problems,” she explains. “It comes down to observing a problem, researching the topic, proposing a hypothesis, running an experiment that can test that hypothesis, analyzing the results, and then reporting the conclusion.”
Having an idea of how your prior skill sets can be applied in your new career is an interview must. Being prepared to explain your non-traditional background can help employers better understand who you are and what you can bring to the table.
Tip 4: Find the Right Work Environment for You
One of Amanda's favorite aspects of working at CallRail is that the company prioritizes employee passions. “CallRail is a place where, if you are passionate about something, then they will do whatever it takes to help you to do it. They want people to be passionate about what they're working on.” And that doesn’t just mean in the workplace. In fact, Amanda credits her current lifestyle to CallRail’s trust and willingness to provide remote opportunities post-COVID. “Not many companies would be okay with what I am doing, but CallRail has been very supportive. My manager has, from the very beginning, been supportive of this track for me.”
Having a sense of support and trust at work translates to overall happiness and wellbeing. “At the beginning of my mobile office journey, I asked my manager to please let me know if I have a decrease in work efficiency, and that I would promptly adjust,” she explains. “And my manager responded with,, ‘If anything, we think that you are going to do better work because you will be happier.’”
To find the best work environment for you Amanda recommends doing your research on company values and culture and asking questions to make sure the company is a good fit. “When you're interviewing for a job, they're not just interviewing you, you're interviewing them to see if that's a place where you can thrive.” She further explains, “At the beginning of your career transition into Tech, you want to find an environment that celebrates where you are currently in that journey and provides you with tangible resources and guidance to take you to the next level.”
Tip 5: Build the Right Mindset
In order to best succeed in this field Amanda highlights three mindset shifts she believes led her to success.
Be patient with yourself. “You have to have a lot of patience with yourself when learning something new. And if you have confidence that you can do anything you set your mind to and the patience with yourself to stick with it (because it won't happen overnight)— you can be successful,” says Amanda. “The patience to stick with myself and continue to believe in my abilities during challenging times was my map to transitioning into tech.”
Get comfortable not always having the answer. For Amanda, starting a career in tech requires accepting that you will need to be a continual learner. “I think that being in tech is kind of like being on a constant roller coaster of newness and learning. That journey never ends, and you have to kind of be okay with that and then get good at it,” she explains.
Be passionate and coachable. As the previous point suggests, teachability is a trait that any career pivoter needs to embrace. During her time as a coding instructor, she noted that the most passionate students were the most likely to succeed, saying “What I saw as a teacher and as a mentor is that the people that were truly passionate, in a way that was contagious, were able to succeed by constantly communicating and staying humble, yet eager to tackle the rigorous process of learning.”