Tips Every Customer Success Manager In The SaaS Industry Should Know
💎 Want to thrive as a customer success manager? Watch the video to the end to get some advice on how to do it.
📼Every customer success team has to follow some steps to achieve efficiency. Play this video to get three top tips that every manager in the SaaS industry should keep in mind. You'll hear from Miki Lager, Director of Customer Success at Tackle, who shares her own experience and knowledge.
📼 Customer familiarity for success. Tip #1: Know your customer. Understand their business. There are three steps in knowing how to navigate that. First, don't make it so operational. Build a true relationship with the client. Understand who are their competitors, what are the challenges they're facing, what's their true mission at heart, and how are they hoping to achieve that. Next, truly understand who the core team is that you should be working with. And finally, make sure to understand their key strategic and revenue goals.
📼Achieve customer success by delegating. Tip #2: Co-manage your customer. Not one person owns the client relationship at your company. Lead with others. Make sure to bring other stakeholders in, so that you can make sure the customer is on their path to success and that they can scale with your business solution. Team up with sales. Build a really strong relationship with your support team. Partner with the product team. The customer needs to understand where your business is headed in the future quarters so that they can plan accordingly, but also for your product team to then understand where the customer's product roadmap is headed, so you can align on strategy and best practices for that customer.
Customer Roadmap To Success - Tip #3: Define A Customer Journey
Have a defined customer journey. If the customer doesn't know where they're heading, it's going to cause some problems. Give them a clear roadmap to success. You can always adjust milestones as needed, based on different goals and different initiatives that you're working on with them. Once you have the customer journey defined, you can figure out which milestones align with the growth strategy the customer has in mind.
📨 Are you interested in joining Tackle? They have open positions! To learn more, click here.
Get to Know Miki Lager
She’s passionate about building client success teams for rapidly growing SaaS organizations. She’s been a leader at small to medium-sized companies, supporting the life cycle of startups through acquisition, and integration. If you are interested in a career at Tackle, you can connect with Miki on LinkedIn. Don’t forget to mention this video!
More About Tackle
Tackle enables software companies to accelerate and operationalize the use of Cloud Marketplaces like AWS, Microsoft, Google Cloud, and Red Hat, without the need for significant engineering resources. Their platform and team come together to make it easier for customers to build, grow, and scale their Marketplace businesses. Tackle was born and built as a remote organization and welcomes others who believe remote companies are the way companies will be built into the future. They believe that everyone has an opportunity to learn and grow in their community.
Demonstrate Your Experience In A Job Interview And Get A New Position!
💎How to demonstrate experience in a job interview? Watch the video to the end to find out!
📼 Should you demonstrate experience in your job interview? Of course! Call upon your current knowledge, let the hiring manager know what you're doing in your current role, and how those experiences and skills align with the position you're interviewing for. Helen Shakespeare, Director of Talent Acquisition and HR Operations, Natalie Dominguez, Senior Talent Acquisition Partner, and Carla Scalzo, Manager of Talent Acquisition at Light & Wonder, share some insights on how to prepare for the process!
📼Demonstrate diverse experience in a job interview! Recruiters at Light & Wonder look for skilled talented candidates with experience sometimes within the industry, sometimes from without the industry. But also life experience. Work experience and life experience are both important, as is your ability to prioritize and work in a team!
📼If you demonstrate solid experience in a job interview, recruiters will call you back! The hiring process has several stages and, if you do well, you’ll go through all of them. First, recruiters will reach out and do an initial phone screen and have you complete an intake form. Once that is done, you'll meet with a hiring manager or someone from their team, usually through Microsoft Teams, to complete a virtual interview. For some technical roles, they may send out an assessment and give you a timeframe to complete it. For corporate roles, you may go through a series of interviews. Whatever role you've applied for just ask the recruiter what that process will look like!
Demonstrate Experience During A Job Interview And Show Appreciation Afterward
Many candidates wonder if there's a need to send a follow-up or thank you note after an interview. There is. There are a few reasons why you should send follow-ups and thank you notes. First, it's to thank the manager for the time that they spent with you during the interview. Also, it’s to remind the manager of how great a candidate you are. Let them know how your skills and experience align with the position that you've interviewed for. Let them know your interest and follow up within 24 to 48 hours!
🧑💼 Are you interested in joining Light & Wonder? They have open positions! To learn more, click here.
Get to Know Helen Shakespeare, Natalie Dominguez, and Carla Scalzo
If you are interested in a career at Light & Wonder, you can connect with Helen, Natalie, and Carla on LinkedIn. Don’t forget to mention this video!
More About Light & Wonder
Light & Wonder creates the games that people want to play, wherever they are, whenever they want to play. In their pursuit of becoming a leading cross-platform global game company, they develop dynamic game content, cutting-edge systems, and unrivaled services for casinos, social gaming, and online gaming. Light & Wonder is committed to serving as a good corporate steward, purpose-driven in its actions while operating in the best interest of its employees, partners, and communities. Responsible gaming is the cornerstone of Light & Wonder’s purpose, business philosophy, and corporate social responsibility.
Nestlé USA’s Manufacturing Excellence Team Is Growing! Become One Of Its Members!
💎Nestlé’s manufacturing excellence team is growing. The team supports Nestlé USA factories that produce bakery sweets brands including Toll House, Libby's and Carnation, and Nestlé Professional Brands which supply food service operations. Watch the video to the end to apply and begin your career there!
📼The manufacturing excellence team seeks someone passionate about driving world-class manufacturing through continuous improvement methodologies. Jennifer Watson and Taylar Marshall, Senior Managers, give you all the information you need to join their team.
📼Join the manufacturing excellence team if you are a go-getter, someone who takes the initiative to establish cross-functional teams to eliminate losses. This also means you should be highly collaborative with a variety of people and have a curious mindset about how things are manufactured. If you fill these requirements, don’t hesitate to apply!
📼The manufacturing excellence team unlocks career path opportunities throughout different functions, locations, and brands across Nestlé USA. Jenny Watson shares her own experience: her career has included roles in three different functions: manufacturing excellence, manufacturing, and operations strategy. She was based out of three different locations: Springville, Utah, Solon, Ohio, and Medford, Wisconsin across four different categories. The opportunities at Nestlé are truly endless!
Inside The Manufacturing Excellence Team
This team is driving continuous improvement and project management routines in the Toll House factory to contribute to the overall expected business results in the bakery and sweets category. It is a boots-on-the-ground team that tries to solve complex problems with a focus on people development and operator capability building. No day is the same in their team!
🧑💼 Are you interested in joining Nestlé USA? They have open positions! To learn more, click here.
Get to Know Jennifer Watson and Taylar Marshall
If you are interested in a career at Nestlé USA, you can connect with Jennifer and Taylar on LinkedIn. Don’t forget to mention this video!
More About Nestlé USA
Nestlé USA has been nourishing a growing world for generations. No matter where you work within the Nestlé organization, you’ll discover new opportunities to grow while you help them inspire healthier lives, support local communities, do what’s right for the planet, and make an impact.
Transferable Skills Are Valuable! Showcase Them During Your Interview Process With Waters
💎 Transferable skills are valuable! Skills are skills, if you have them, you should showcase them! Watch the video to the end to find advice on how to do that during your next recruiting process!
📼 When you’re asked if you have a certain skill and your answer is no, but you do have similar skills, those are transferable skills and they are valuable! Stuart King, Senior Talent Acquisition Specialist at Waters, goes through Waters’ application and interview process so that you can prepare yourself for it.
📼Turn negatives into positives with your transferable skills! When you get into the interview process, they're going to ask you things about your background and your skillset. So, be prepared to answer, but also, be prepared to ask good questions! One of the things that set good candidates apart is what kind of questions they ask the recruiters. Waters is a scientific company, so curiosity and innovation are really at the forefront of everything that they do, and someone who approaches the interview process with that curiosity usually is going to be set up for success early.
📼 When should I mention my transferable skills? The recruitment process is pretty standard. You'll initially speak to a recruiter who is going to reach out to you to set up a phone screen. During this initial phone screen, they will be determining your basic eligibility for the position and dig into your background to understand if you are a fit. The next step is going to be with a hiring manager specific to the role. This hiring manager is going to ask you more detailed questions. After you speak with the hiring manager you’ll have at least one more interview, sometimes two, and usually a panel interview. During the panel interviews, if you're asked to give a presentation, make sure you prepare it thoroughly. After you go through all these steps, the next step is for Waters to determine who the best candidate is and move them forward to an offer.
What Else Apart From Transferable Skills? Show Your Alignment With Their Core Values!
In Waters, diversity and inclusion are not just buzzwords, but are central to everything that the company does. They believe that their goals are impossible to achieve without a safe, diverse, and inclusive workplace. As you look at Waters as a potential future employer, take a look at some of the initiatives that they have in place, as well as their organization chart, to understand that they do value diversity and inclusion.
🧑💼 Are you interested in joining Waters? They have open positions! To learn more, click here.
Get to Know Stuart King
If you are interested in a career at Waters, you can connect with Stuart on LinkedIn. Don’t forget to mention this video!
More About Waters
From everyday consumers to laboratory scientists, we all rely on accurate information to make critical decisions. Waters Corporation is the world's leading specialty measurement company focused on improving human health and well-being by applying high-value analytical technologies and industry-leading scientific expertise. Their decisions and actions are guided by two simple words – Deliver Benefit. The company has continually pioneered innovations in chromatography, mass spectrometry, and thermal analysis. Whether it’s discovering new pharmaceuticals, assuring the safety of the world’s food and water supplies, or ensuring the integrity of a chemical entity in production, Waters is constantly working to change the world.
