Tips Every Customer Success Manager In The SaaS Industry Should Know
💎 Want to thrive as a customer success manager? Watch the video to the end to get some advice on how to do it.
📼Every customer success team has to follow some steps to achieve efficiency. Play this video to get three top tips that every manager in the SaaS industry should keep in mind. You'll hear from Miki Lager, Director of Customer Success at Tackle, who shares her own experience and knowledge.
📼 Customer familiarity for success. Tip #1: Know your customer. Understand their business. There are three steps in knowing how to navigate that. First, don't make it so operational. Build a true relationship with the client. Understand who are their competitors, what are the challenges they're facing, what's their true mission at heart, and how are they hoping to achieve that. Next, truly understand who the core team is that you should be working with. And finally, make sure to understand their key strategic and revenue goals.
📼Achieve customer success by delegating. Tip #2: Co-manage your customer. Not one person owns the client relationship at your company. Lead with others. Make sure to bring other stakeholders in, so that you can make sure the customer is on their path to success and that they can scale with your business solution. Team up with sales. Build a really strong relationship with your support team. Partner with the product team. The customer needs to understand where your business is headed in the future quarters so that they can plan accordingly, but also for your product team to then understand where the customer's product roadmap is headed, so you can align on strategy and best practices for that customer.
Customer Roadmap To Success - Tip #3: Define A Customer Journey
Have a defined customer journey. If the customer doesn't know where they're heading, it's going to cause some problems. Give them a clear roadmap to success. You can always adjust milestones as needed, based on different goals and different initiatives that you're working on with them. Once you have the customer journey defined, you can figure out which milestones align with the growth strategy the customer has in mind.
📨 Are you interested in joining Tackle? They have open positions! To learn more, click here.
Get to Know Miki Lager
She’s passionate about building client success teams for rapidly growing SaaS organizations. She’s been a leader at small to medium-sized companies, supporting the life cycle of startups through acquisition, and integration. If you are interested in a career at Tackle, you can connect with Miki on LinkedIn. Don’t forget to mention this video!
More About Tackle
Tackle enables software companies to accelerate and operationalize the use of Cloud Marketplaces like AWS, Microsoft, Google Cloud, and Red Hat, without the need for significant engineering resources. Their platform and team come together to make it easier for customers to build, grow, and scale their Marketplace businesses. Tackle was born and built as a remote organization and welcomes others who believe remote companies are the way companies will be built into the future. They believe that everyone has an opportunity to learn and grow in their community.
Demonstrate Your Experience In A Job Interview And Get A New Position!
💎How to demonstrate experience in a job interview? Watch the video to the end to find out!
📼 Should you demonstrate experience in your job interview? Of course! Call upon your current knowledge, let the hiring manager know what you're doing in your current role, and how those experiences and skills align with the position you're interviewing for. Helen Shakespeare, Director of Talent Acquisition and HR Operations, Natalie Dominguez, Senior Talent Acquisition Partner, and Carla Scalzo, Manager of Talent Acquisition at Light & Wonder, share some insights on how to prepare for the process!
📼Demonstrate diverse experience in a job interview! Recruiters at Light & Wonder look for skilled talented candidates with experience sometimes within the industry, sometimes from without the industry. But also life experience. Work experience and life experience are both important, as is your ability to prioritize and work in a team!
📼If you demonstrate solid experience in a job interview, recruiters will call you back! The hiring process has several stages and, if you do well, you’ll go through all of them. First, recruiters will reach out and do an initial phone screen and have you complete an intake form. Once that is done, you'll meet with a hiring manager or someone from their team, usually through Microsoft Teams, to complete a virtual interview. For some technical roles, they may send out an assessment and give you a timeframe to complete it. For corporate roles, you may go through a series of interviews. Whatever role you've applied for just ask the recruiter what that process will look like!
Demonstrate Experience During A Job Interview And Show Appreciation Afterward
Many candidates wonder if there's a need to send a follow-up or thank you note after an interview. There is. There are a few reasons why you should send follow-ups and thank you notes. First, it's to thank the manager for the time that they spent with you during the interview. Also, it’s to remind the manager of how great a candidate you are. Let them know how your skills and experience align with the position that you've interviewed for. Let them know your interest and follow up within 24 to 48 hours!
🧑💼 Are you interested in joining Light & Wonder? They have open positions! To learn more, click here.
Get to Know Helen Shakespeare, Natalie Dominguez, and Carla Scalzo
If you are interested in a career at Light & Wonder, you can connect with Helen, Natalie, and Carla on LinkedIn. Don’t forget to mention this video!
More About Light & Wonder
Light & Wonder creates the games that people want to play, wherever they are, whenever they want to play. In their pursuit of becoming a leading cross-platform global game company, they develop dynamic game content, cutting-edge systems, and unrivaled services for casinos, social gaming, and online gaming. Light & Wonder is committed to serving as a good corporate steward, purpose-driven in its actions while operating in the best interest of its employees, partners, and communities. Responsible gaming is the cornerstone of Light & Wonder’s purpose, business philosophy, and corporate social responsibility.
Insights On Tech Sales And Autodesk’s Recruiting Process
💎The tech sales area might be the perfect place for you. Watch the video to the end to learn what you can expect when applying with Autodesk.
📼Are you into tech sales? Do you want to apply for a position at a company that believes in making progress rather than waiting for it? Shireen Ng, Strategic TA Partner for Global Sales and Customer Success, and Anusha Verma, APAC Recruiter at Autodesk, talk about technical sales and, in general, what the Autodesk application process is like. They will also share some tips on how you can prepare for the different stages of recruiting.
📼 Tech sales drive all verticals in architecture, engineering, construction, A.E.C., and design and manufacturing. If you join the team, you will act as a consultant to Autodesk’s clients, helping them to see the value of the solutions in their day-to-day workflows. In this process, you will manage the client, and build a personal brand and reputation for yourself as a trusted solutions consultant. Make sure to show that you are suitable for this responsibility during your interviews!
📼 The application process for Tech sales and other roles has different stages. First, you have to click on the relevant job postings. Click on the ‘Apply’ Icon. Fill in your personal, educational, and career details and submit them. Once your application is submitted, your profile will be reviewed. The company’s recruiter will reach out to you and evaluate you as per the job opportunity. If your profile gets shortlisted, you will have the initial round of discussion with the hiring manager to assess your behavioral aspects and culture fitment. After passing the interview with the hiring manager, you will proceed with the technical and cultural-based interview.
A Customized Tech Sales Resume
What do technical recruiters look for? An easily read resume. No typos and grammar, and a format that is not too cluttered. You may want to consider customizing a CV for the role that you're applying for, to better showcase your industry knowledge, and also your key technical skills. Include experiences such as project management. How do you turn a business challenge into a solution? Remember, it is not a long list of job descriptions, but a highlight of the key things that you want the hiring managers and recruiter to know why you could be a good fit for the role.
🧑💼 Are you interested in joining Autodesk? They have open positions! To learn more, click here.
Get to Know Shireen Ng and Anusha Verma
Shireen Ng is a Talent Partner who has a passion for connecting with people and bringing onboard the right candidates for an organization's success. Anusha Verma is a Global Talent Acquisition professional with more than 8 years of experience in Recruitment Processes and Talent Mapping. If you are interested in a career at Autodesk, you can connect with Shireen and Anusha on LinkedIn. Don’t forget to mention this video!
More About Autodesk
From the greenest buildings to the cleanest cars, from the smartest factories to the biggest stories, amazing things are created every day with Autodesk. Over four decades they’ve worked together with their customers to transform how things are made, and in doing so, they’ve also transformed what can be made. Today their solutions span countless industries empowering innovators everywhere. But they’re restless to do more. They don’t believe in waiting for progress, they believe in making it.
Nestlé USA’s Manufacturing Excellence Team Is Growing! Become One Of Its Members!
💎Nestlé’s manufacturing excellence team is growing. The team supports Nestlé USA factories that produce bakery sweets brands including Toll House, Libby's and Carnation, and Nestlé Professional Brands which supply food service operations. Watch the video to the end to apply and begin your career there!
📼The manufacturing excellence team seeks someone passionate about driving world-class manufacturing through continuous improvement methodologies. Jennifer Watson and Taylar Marshall, Senior Managers, give you all the information you need to join their team.
📼Join the manufacturing excellence team if you are a go-getter, someone who takes the initiative to establish cross-functional teams to eliminate losses. This also means you should be highly collaborative with a variety of people and have a curious mindset about how things are manufactured. If you fill these requirements, don’t hesitate to apply!
📼The manufacturing excellence team unlocks career path opportunities throughout different functions, locations, and brands across Nestlé USA. Jenny Watson shares her own experience: her career has included roles in three different functions: manufacturing excellence, manufacturing, and operations strategy. She was based out of three different locations: Springville, Utah, Solon, Ohio, and Medford, Wisconsin across four different categories. The opportunities at Nestlé are truly endless!
Inside The Manufacturing Excellence Team
This team is driving continuous improvement and project management routines in the Toll House factory to contribute to the overall expected business results in the bakery and sweets category. It is a boots-on-the-ground team that tries to solve complex problems with a focus on people development and operator capability building. No day is the same in their team!
🧑💼 Are you interested in joining Nestlé USA? They have open positions! To learn more, click here.
Get to Know Jennifer Watson and Taylar Marshall
If you are interested in a career at Nestlé USA, you can connect with Jennifer and Taylar on LinkedIn. Don’t forget to mention this video!
More About Nestlé USA
Nestlé USA has been nourishing a growing world for generations. No matter where you work within the Nestlé organization, you’ll discover new opportunities to grow while you help them inspire healthier lives, support local communities, do what’s right for the planet, and make an impact.
