ScienceLogic, the leader in AI-driven IT monitoring solutions, today announced two key additions to its leadership team: Jasmina Muller, Vice President of Global Channel Partnerships, and Gregory Johnston, Senior Vice President of Field Commerce. These hires further evidence both ScienceLogic’s ongoing push to expand its global team by 200 new personnel this year and its commitment to scaling customer and partner outcomes.
Muller is a multiple award-winning channel leader with a track record of improving partner results and delivering partner programs that benefit the channel and their customers. As Vice President of Global Channel Partnerships, she will scale the ScienceLogic partner program to deliver new benefits and strengthen existing tools and processes to drive partner experience and growth strategy. Her role will focus on collaborating with channel partners to put forward robust cloud-based and software-as-a-service offerings and helping them leverage AIOps as a differentiator both in the channel and across their existing customer base.
Johnston is a proven sales leader who is known for his focus on market expansion and sales accretive results. In his new role as Senior Vice President of Field Commerce, he will engage with customer executives to align solutions with core enterprise goals. He will work across the company to chart the customer journey from strengthening IT infrastructure monitoring to positioning SL1 as mission-critical to achieving customer business outcomes.
Broadening ScienceLogic’s leadership bench supports an accelerated growth stage in the company’s journey. Increasingly, companies are looking to AIOps to liberate their overtaxed IT staff and propel their digital transformation initiatives through advanced analytics and smart automation.
“A mature AIOps practice can be transformative, but few companies –– particularly small to medium enterprises –– have the internal resources to take full advantage of it,” said Muller. “That’s where the right channel partners come into play. They can serve as an essential bridge, helping providers calibrate solutions to customer needs and working with customers to build scalable and sustainable programs for digital services and technologies they never could have supported on their own. Channel companies stand out when they can deliver value and allow leaders to focus on growing the business, and my team at ScienceLogic is here to help ensure the partners can deliver that value and grow in the process.”
Johnston echoed, “C-level executives always wear two hats: running the business and transforming the business. The SL1 platform contributes to both: increasing the efficiency of operations by an order of magnitude and revealing actionable insights that support forward-thinking enterprise outcomes. Our challenge is to move organizations from observability to action, using AIOps to show leaders their business from ten thousand feet while offering IT teams the capacity they need to do their jobs better.”
Muller brings an unmatched depth of expertise and experience in the channel community. With more than 20 years of experience as a channel executive, she has a strong track record of generating partner revenue, from creating enablement training programs to driving recruitment of new partnerships globally.
She was awarded CRN’s 2022 Channel Chief and is the winner of Channel Partners/Channel Futures’ 2022 Circle of Excellence, as well as CRN’s 2022 Channel Chief Executive and 5 Star Partner Program Guide and 2022 Women in the Channel.
Johnston joins ScienceLogic after 16 years with VMWare, where he built the company’s enterprise license agreement program and spearheaded a critical sales evolution from a focus on point product features to a strategy centered on generating key business outcomes.
The results are evident: His team generated over $1 billion in annual revenue over three consecutive years, and his leadership played an integral role in VMWare’s most complex and consequential sales, including all deals valued over $100 million.
“Adding leaders like Jasmina and Gregory who can push us to connect with new market segments and build relationships with innovators and changemakers in the ecosystem is vital to our continued growth trajectory and leadership position in the AIOps marketplace,” said ScienceLogic CEO David Link. “As we welcome new talent, we’re looking toward a future of strengthened collaboration with our partners and customers to push the limits of what AIOps can achieve.”
“The addition of Jasmina and Gregory signals a strong commitment to the channel and global expansion and demonstrates that ScienceLogic understands the importance of the right leadership talent to drive their evolution in the increasingly fast paced and growth-oriented technology ecosystem” said Janet Schijns, CEO of leading technology channel consulting firm JS Group.
ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to predict and resolve problems faster in a digital, ephemeral world. Its IT infrastructure monitoring and AIOps platform sees everything across multi-cloud and distributed architectures, adds context to data through analytics and service relationships, and acts on this insight through integration and workflow automation. Trusted by thousands of organizations across the globe, ScienceLogic’s technology is designed for the rigorous security requirements of the United States Department of Defense, proven for scale by the world’s largest service providers, and optimized for the needs of large enterprises. https://sciencelogic.com.
Women in Technology (WIT), the premier organization contributing to the success of professional women in the Washington, D.C. area technology community, announced the winners of the 23rd Annual Leadership Awards at a Gala on Thursday, May 12, 2022, at Hyatt Regency in Reston.
The annual WIT Leadership Awards honored and celebrated female professionals who inspired their entrepreneurial, STEM, government, and corporate industries with their outstanding accomplishments and contributions to the technology landscape.
“With the current uncertainties in this pandemic environment where women have been greatly affected, it is critical we recognize these female leaders in the DMV who have not only proven to be a tremendous success in their field, but have given back to their communities and inspired the next generation,” said Cristine Gollayan, president of WIT. “These women make such significant impacts in their roles for their companies, for the lives of others, and for those who will walk after them. We are excited to bring focus to their work and recognize them for their achievements.
Entrepreneurship not only benefits the economy and makes for a more inclusive financial environment, it brings innovative, exciting—and often delicious!—possibilities to communities, cities, and industrial sectors.
These six women are achieving big things in the world of small business.
1. Authentic African prints make Veronica’s fashionwear unique
The fashion industry can be a challenging sector for an entrepreneur to break into, but Veronica has been able to make it work, even as the pandemic increased the difficulty. Offering bespoke designs made from authentic African prints, Veronica launched Melmikay’s a decade ago in the Boston, MA area.
COVID-19 negatively impacted her one-on-one business model of measuring and designing for each client, and she knew she had to produce on a bigger scale and move her business online in order to survive. With the capital from her zero interest Kiva loan, she increased production and upgraded her website and is now able to sell her unique designs all over the world.
2. Geetha brings vegetarian catering to Texas
Another Kiva loan helped Geetha take her vegetarian catering business to the next level. Born in Malaysia to an Indian family who did not eat meat, Geetha struggled to find healthy vegetarian fare to feed her own children. She began cooking her own vegetarian dishes for others while living in New Jersey and moved to Texas in 2019 to scale the business. She was able to purchase equipment to ferment her own tempeh, and these days Spoon & Sprout fulfills wholesale and dinner-sized orders all over the greater Houston area.
3. Claudia’s coffee roasting business also saves animals
Take Claudia, for example: She used a Kiva loan to expand her coffee-roasting business in Park City, UT that combines its mission of providing Fair Trade, organic coffee with rescuing animals. Claudia and Hugo Coffee now supply nearby resorts, grocery stores, and online shoppers with fresh-roasted coffee as well as supporting pet rescue organizations throughout the region.
4. Denise designs new realities in the tech industry
Though women and minorities tend to be woefully underrepresented in the tech industry, Denise has operated her own design agency since she graduated from high school and has evolved into web design, virtual reality, and UX/UI design spaces. To move $NP Designs forward, she used capital from a Kiva loan to expand her team and fund the agency’s 2022 Augmented Reality Show.
5. Patricia styles at the salon of her dreams
Patricia immigrated from Brazil to the U.S. when she was a child, settling in the New York area. She had worked as a hairstylist for 15 years and felt strongly that she could open her own luxury salon, if only she had the capital necessary to secure a space and buy equipment. She found it via a small business loan funded by 67 Kiva lenders, who helped her launch Rock Rock Salon, which has a busy roster of clients—not to mention editorial features in major magazines.
6. One loan started Terina’s bakery—a second helped it grow
Often entrepreneurs require additional capital to scale as their business grows. Baker Terina received her first Kiva loan in order to pay for licensing, uniforms, website, and other supplies for Cobblerworld, which supplies grocery stores and restaurants with mouth-watering desserts as well as serving them at a charming brick-in-mortar shop in downtown Pittsburgh, PA. Demand for Terina’s treats has increased so much that she needed to hire another baker, and another loan helped cushion the expense. Now she’s able to keep up with more contracts as well as attend to her own non-profit venture.
Entrepreneurs make it work
Perhaps you have your own entrepreneurial dream? These 6 women made it work despite the challenges of receiving funding as a small business, and chances are if you’re passionate enough, you can too.
If you’d like to offer encouragement for another entrepreneur hoping to make it work, for as little as $25, you can contribute to funding the next entrepreneurial success story.
What happens when a Visa executive willingly commits to taking a pie to the face?
One thing’s for certain: an uptick in employee engagement.
Through their partnership with Kiva, Visa and Visa Foundation engaged over 82% of employees across 120 global offices in 2021… and won a Halo award.
The Visa Empowers campaign was awarded the Halo Awards Gold Prize for Best Employee Engagement Initiative in 2022, North America’s highest honor for ‘corporate social impact initiatives that showcase outstanding employee engagement efforts.’
How to bring employees together when the office is empty
Harnessing high employee engagement rates can be challenging at the best of times, but has been a particular challenge for employers since many workforces were unexpectedly propelled into remote environments by the COVID-19 pandemic.
Although it has become more challenging, it’s also become more important than ever to keep employees engaged. Recent research conducted by Gallup shows that employee engagement is an even stronger predictor of organizational performance during tough periods such as economic recessions or global pandemics like we're in today.
Luckily, Kiva has a solution for the barriers to building employee engagement while remote. Guided by a Kiva campaign strategist, who advises partners on best practices for engagement-focused partnerships and tailors plans to fit partners’ internal needs, Visa developed an immersive, multi-channel internal campaign that was both global and locally targeted.
The Visa and Visa Foundation partnership with Kiva showcases how social impact goals and business goals do not need to be mutually exclusive. Through the campaign, they were able to deliver on Visa’s goals of empowering small and micro businesses to thrive, as well as on the goal of engaging more than 70% of employees in social impact programs.
Kristina Mangelsdorf, Global Head of Community Programs at Visa, shared: “The launch of our partnership could not have been more well-timed. Year 1 started just as our offices were beginning to shut down due to COVID, and the campaign gave employees a way to help small businesses in such desperate need AND feel connected to their colleagues in a meaningful way.”
“It makes you feel a sense of admiration for the company that we take these topics so seriously, acknowledge them and take action to make this a better place.”
How the campaign worked
Visa Empowers campaign breakdown:
- The Visa Foundation has granted $1.5 million since 2020 to Kiva to increase financial access for underserved small and micro businesses (SMBs) around the globe.
- As part of this program, Visa employees help direct microloans to SMBs, amplifying Kiva’s work and involving employees in the Visa Foundation’s mission of empowering SMBs.
- How do the funds get distributed across more than 20,000 employees? A unique code, accessed through the intranet portal, allowed each employee to redeem a $50 lending credit.
- Employees chose Kiva borrowers to receive a loan and could direct $50 to one borrower or $25 to two borrowers
Even after employees deployed the $50 lending credit, there was still more impact to be made.
The fund itself functions like any other Kiva loan. When a borrower makes a repayment, those funds can be re-lent from Visa Foundation’s account. This allows Visa to continue to engage employees by recycling the same investment.
Visa and Visa Foundation’s long-term goal for this partnership is to help more than 50,000 small and micro businesses (SMBs) around the world within five years.
How Visa encourages employees to lend on Kiva
Better than virtual breakout rooms? Visa employees raised the bar for participation rates.
Visa surpassed Kiva’s record in large corporate program participation numbers, reaching 82% employee participation across the globe in year 2 of the campaign alone. Year 1 at 67% and year 3 at 76% saw similarly record-setting engagement.
So, what did Visa do that worked so well? There are a few key practices that helped cement the success of the Visa Empowers campaign:
Creating ‘a moment’ through a time-bound campaign
Linking the launch of the Visa Empowers campaign to an existing moment, in this case, International Women’s Day, curates a more memorable launch that a stand-alone email send likely won't. By choosing a set time period, Visa implemented an immersive, multi-channel campaign that built on top of ongoing initiatives. From all-staff meetings to a co-branded landing page on the Kiva site, Visa employees were encouraged to join the campaign every step of the way!
Applying a top-down approach to getting involved
The campaign kicked off with a video from Visa’s CEO, Al Kelly, sharing the story of the borrower he supported and continued with emails from leaders throughout the company sharing similar stories. Worku Gachou, Head of Social Impact for North America at Visa, remembered sitting in meetings “where executives were sharing their stories of how they chose their loan recipient.”
When asked how employees were motivated to be long-term contributors to Kiva, Gachou credited Visa’s company-wide approach to social responsibility: “If a senior leader can take the time to look at borrowers’ online profiles and their business goals, every employee can. I found that really powerful and a testament to the program’s success.”
Rounding out with a bottoms-up approach
Visa engaged their existing employee ambassador network of 150+ members in offices and functions around the globe to build excitement leading up to their campaign and, in partnership with Kiva, labeled them ‘Lending Leaders’. Lending Leaders volunteer to spread the word about the campaign through grassroots initiatives and are empowered to come up with their own engagement initiatives. They are invited to join a webinar on Kiva, receive their lending credit early on, and have access to data throughout the campaign. Access to data was a key success factor for Visa, as Lending leaders were able to follow up with individuals who had not yet directed a loan and offer support.
Visa surpassed its internal goals, and the campaign became one of the most successful campaigns in Kiva’s history. Employee participation rate exceeded Visa’s 70% goal with an 83% engagement rate across 120+ global offices at a time when other companies were struggling to engage their newly remote workforce.
This wildly successful partnership also helped the Visa Foundation further its mission to support underserved people and communities, engaging 17,000+ Visa employees to direct $850,000+ in capital in year two (of a five-year partnership) alone. Collectively, across three years, the Visa Empowers campaign has supported 52,500 small businesses spanning 40 countries.
What Visa employees said about the campaign
Visa asked their employees to share their thoughts on the Visa Empowers campaign. Here's what they said:
“In this difficult time, we still manage to prove that we can still help in changing lives in our own simple way.”
“Programs like this that support under-served communities around the world make me proud to work at Visa. It is a big part of the reason why I stay at Visa and plan to remain here until I retire.”
“I’m going to get my son on board for this, too, as he has a philanthropic heart.”
“It makes you feel a sense of admiration for the company that we take these topics so seriously, acknowledge them and take action to make this a better place.”
Connecting through a pie in the face
One of the ways Visa encouraged employee participation was by launching a virtual team competition, which created a fun and healthy rivalry between offices. Some team leaders volunteered to get a pie in the face (on video) if their team surpassed the 70% goal, sometimes hilariously doled out by colleagues and family members of all ages.
As participation rates ticked up, and 80 of the 120 global offices achieved 100% participation, additional leaders across Visa started taking pies to the face. The trade-off between a bit of whipped cream and meaningful engagement (plus a moment of levity for their teams) was a no-brainer.
Mutually beneficial partnerships
Through innovative partnerships with organizations like Visa and Visa Foundation, Kiva has been able to increase our organizational impact, reaching more borrowers and lenders than ever before. As we work to expand our mission of financial inclusion to more corners of the world, our partners are also meeting their goals in employee engagement and corporate social responsibility.
The parallel between increased impact for Kiva and increased employee engagement for our partners is enhanced even further; through this work, more farmers are able to purchase seeds, more entrepreneurs are able to launch businesses, and more women are able to pursue their dreams.
Kiva is excited to continue exploring new approaches to partnerships for global good with partners like Visa. Organizations interested in learning about the possibilities of a partnership with Kiva are encouraged to reach out to firstname.lastname@example.org or visit kiva.global/partner-with-us.