If you've ever asked yourself, "What is a good salary, really?" while analyzing an offer letter or doing end-of-year accounting to figure out if you should ask for a raise, you are not alone. In fact, a 2017 PayScale study suggests that over two-thirds of working adults don't know the market rate for their role.
As competition rises, software companies that want to succeed are investing in good, efficient customer support teams. Companies today know the importance of skilled customer support representatives on board, and the industry is growing rapidly.