GET EMAIL UPDATES FROM POWERTOFLY
By signing up you accept the Terms of Service and Privacy Policy
BROWSE CATEGORIES
GET EMAIL UPDATES FROM POWERTOFLY
Scout RFP

Meet the Scouts: Allison, Director of Customer Success

Below is an article originally written by Allison Yount, the Director of Customer Success at PowerToFly Partner Scout RFP. Go to Scout RFP's page on PowerToFly to see their open positions and learn more.

In Meet the Scouts, we get to know the people (sourcerers, if you will) who make the Scout magic possible. This week, meet Allison Yount, our Director of Customer Success!

From the time we begin walking and talking, we're asked what we want to be when we grow up. Although our answers at a young age typically run along the lines of, "astronaut," "police officer," or "doctor," it's clear that we're pushed to know our life's destiny from as early as we can remember.

At age six, I wanted to be a cupcake baker — vanilla ones with pink frosting only, of course. Over the years, my career has taken me from aspiring cupcake baker to elementary school teacher to what I am today: Director of Customer Success at Scout RFP.

I started my career at Scout as the first sales rep (and seventh employee) back in 2015, generating leads and cold calling as quickly as my fingers could dial. As I grew within my role – and my company – I transitioned from pre-sales to account management, closing a few deals along the way, and now I run the Customer Success department for Scout.

It's a winding path, I know, but sometimes it takes time spent on different experiences to help you land where you're meant to be. I am confident that I wouldn't be in my current position, supporting a team that serves over 100 enterprise customers, if it hadn't been for all the other positions that led up to it.

For example, I discovered how much I love coaching and supporting others when I taught elementary school, and found my entrepreneurial spirit through cold calling and learning to gain prospects' trust. I loved selling to and connecting with prospects, but knew that the relationships I was building were too valuable to me to pass off when a meeting was scheduled. These realizations formed a clear direction for me and led me to my current position in Customer Success. Now, my team and I build relationships with prospects and customers on a daily basis and provide them with the support they need to be successful in their own jobs. I oversee an energetic, growing team that I'm fortunate enough to support and guide, and I am able to incorporate my love of sales into everyday conversations as I coach my team to secure upsells and renewals.

Scout is a place that not only accepted these career discoveries, but it encouraged and supported them. It's here that my various strengths and interests converged; it's here that I found my niche. It's exciting to be part of a company that is growing so quickly, but it's even more exciting to be part of a company that wants its employees to grow professionally in tandem.

So, to other people with winding career paths, I have this advice: Embrace it — and find a company who feels the same way. After all, it takes at least a few tries to get anything right, and your entire career and life plan are no exception. Enjoy the journey!

popular

How These Companies Are Celebrating Asian American and Pacific Islander Heritage Month

According to a recent study, anti-Asian hate crimes have risen 150% since the pandemic started. But these acts of violence are not new — they are part of a much larger history of anti-Asian racism and violence in the U.S.

That makes celebrating Asian American and Pacific Islander Heritage Month (which was named a month-long celebration in May by Congress in 1992 "to coincide with two important milestones in Asian/Pacific American history: the arrival in the United States of the first Japanese immigrants on May 7, 1843 and contributions of Chinese workers to the building of the transcontinental railroad, completed May 10, 1869") this year all the more important.

READ MORE AND DISCUSS Show less
Autodesk, Inc.

How Embracing What She Doesn’t Know Led Autodesk’s Arezoo Riahi to a Fulfilling Career in DEI

Arezoo Riahi isn't a big fan of the "fake it till you make it" approach. She'd rather ask for the help she needs and learn from it.

Autodesk's Director of Diversity and Belonging joined the design software company from the nonprofit world after a long career in connecting people from different cultures. While her work had been deeply rooted in DEI values, there were certain parts of the strategy-building aspects to her new role that she wasn't sure about.

"If you know it, show up like you know it. If you don't know it, you shouldn't fake it. And Autodesk didn't shame me for not knowing everything. They helped me, and the entire team, by providing the resources that we needed, bringing in outside expertise to help teach us when we were in new territory," says Arezoo, who has been at Autodesk for three years now, during which she's been promoted twice into her current role.

We sat down with Arezoo to hear more about her path into DEI work, what she thinks the future of that work must include, and what advice she has for women looking to build fulfilling careers, from knowing what you don't know and beyond.

READ MORE AND DISCUSS Show less
Videos

Behind-the-Scenes: Sales Interview Process at LogMeIn

Get an inside look at the interview process for sales roles at LogMeIn, one of the largest SaaS companies providing remote work technology, from Michael Gagnon, Senior Manager of Corporate Account Executive Sales.

READ MORE AND DISCUSS Show less
Procore Technologies Inc

How Being an Open Member of the LGBTQIA+ Community Has Helped Procore’s Alex Zinik Overcome Imposter Syndrome at Work

Alex Zinik wasn't surprised that she started her career in education—she decided she would become a teacher when she was just in third grade.

She was surprised while working as a paraeducator in the school system and preparing to become a special education teacher, she discovered that it didn't feel quite right. "I didn't know if that's what I really wanted to do," she recalls.

So a friend suggested she take a job during her off summers at construction software company Procore. She thought this would be the perfect opportunity to try out this new challenge, and if she needed to, she could go back to the school district once the summer was over.

"Five summers later, I'm still here!" she says, smiling. "And I see myself here for many more years. I just fell in love with the company, the culture, and with the career growth opportunities I was presented with."

As part of our Pride month celebrations, Alex, currently the Senior Executive Assistant to the CEO at Procore, sat down with us to share how a common fear—the fear of being found out—underlay the imposter syndrome she felt when pivoting to an industry in which she lacked experience, and the anxiety she often felt before coming out to her friends and family about her sexuality.

Read on for her insight on overcoming negative thought patterns, being yourself, and paying it forward.

READ MORE AND DISCUSS Show less
CSL

The Outlook That Helps CSL’s Paula Manchester Invest in Herself and Her Team

If you told Paula Manchester that you weren't good at math, she wouldn't believe you.

"That's a global indictment," she says. "'I'm not good at math' implies that you don't have the ability to nurture that muscle. And then I'd ask what kind of math? There's a lot to math."

READ MORE AND DISCUSS Show less
© Rebelmouse 2020