Healthcare Tech Nonprofit Doing Sales?
Below is an article originally written by Michael Haylon, the VP of Sales at CareMessage, and published on April 30, 2018. Click here to see CareMessage's remote job opening and learn more.
I believe that if an organization's growth saves lives, the only sensible standard for fundraising costs is whatever maximizes net income.— Dan Pallotta
This is a quote from Dan Pallotta. Dan is the author of "Uncharitable: How Restraints on Nonprofits Undermine Their Potential," the best-selling title in the history of Tufts University Press. The Stanford Social Innovation Review said that the book, "deserves to become the nonprofit sector's new manifesto."
I am a passionate person on many topics, but particularly on those that have such a profound impact on those less fortunate. So the thought of joining a nonprofit always carried appeal. However it wasn't until a really well respected Founder in the Bay Area (especially in the sales community) brought an opportunity my way to lead sales at CareMessage. After speaking with the CareMessage CEO, Vineet Singal, the aforementioned Founder and then reading up on Dan Pallotta's view on how nonprofits SHOULD operate, it became clear this would be a difficult opportunity to pass up. Having been here now for nearly 18 months, I'm glad I didn't.
As someone who genuinely loves helping people uncover and pursue their own passions, I hear so often from friends, family, peers, and even strangers about how difficult it can be to find work they can draw inspiration from and genuinely love to do everyday. In fact, Having gone through the same struggle, I was fortunate to have met people like Konrad Waliszewki, Founder and CEO of Tripscout, Blake Garrett, CEO of Aceable, Khalid Halim, Founder and Professional Coach at Reboot.io and my high school mentor and current Headmaster of Saint John's School, Alex Zequeira. These people made hard decisions to leave comfortable positions to pursue work that would make them feel more challenged, happy and fulfilled. While very different kinds of work, the common thread is each has made hard decisions and left comfortable positions to pursue such work.
I mention each of them to make the point that there are lots of important problems to work on out there. The only thing that matters is that you can say to yourself and others it's what you love to do. We work so many hours and it impacts so many aspects of our lives. We owe ourselves at least that effort. CareMessage just happens to represent a glaring example of a place where you can trust the work will be meaningful, especially considering there is arguably no more important topic in America today than healthcare. It is truly a matter of life or death for millions of Americans, including for many of us, and our loved ones. CareMessage is helping improvements in healthcare quality. From California to Massachusetts and so many states in between, the shift towards value based care and payments is underway. Providers are desperate for technology like CareMessage to keep their patients engaged and provide better care in more cost effective and measurable ways.
No one gets into sales to be at a company with flat growth, no matter how meaningful the mission. Dan's work attempts to address the root of that issue for nonprofits, and struck a chord for me as I made my own transition. He is paving a new path for nonprofits to follow, one that makes clear the importance of having a scalable and sustainable model to drive growth. One that makes it clear just how important it is to invest in growth. We are measured not just by the purity of our mission but by the scale at which we can have that mission impact patients lives. 2 million patients (our current reach) is noble but we have our sights on 100 million. To do that, we need to invest in building the best product, marketing and sales teams, just as any other tech company would do in order to achieve their goals.
The Sales and Customer Success teams at CareMessage
This is the fourth tech startup where I've been able to help lead sales. The first was a really successful acquisition while the second two exceeded the most significant revenue milestone that show they're here to stay. All, including CareMessage, had experienced roughly the same revenue growth at the point at which I joined. Having seen this several times before I can say with confidence CareMessage has all the elements to become a huge success and I think represents as good an opportunity as you will find in search of meaningful work, where your paycheck won't suffer. Here are a few reasons that explain what that could mean for you:
- You wake up every morning with a clear purpose and conviction that your work can and will change the world for the better. Not to mention on a topic that has never received as much attention as it is now.
- Strong financial backing having raised greater than $20M since inception from partners like Google.org who have said "We chose [CareMessage] because you and your team have continued to show a strong ability to execute, to build and grow a product that creates real social impact in the communities you serve, and to value the data and evaluation that makes it easy for us to track that impact."
- Healthcare is in desperate need of better technology but the options are limited. The combination of lack of competition and dire need means those focused on the right problems, like CareMessage, should reap the rewards.
- Work on large, interesting opportunities that will challenge you and push you to get better. You'll have leadership committed to ensuring you are constantly learning and taking on work you are passionate about and will help you grow.
- Work for a company that cares about your performance, not whether you're showing your face for a certain number of hours everyday.
- Over 200 customers and many household names in healthcare with whom CareMessage has already proven this works.
Learn more about me here and what you can expect based on my style and approach. I hope I can help you find what you're looking for here at CareMessage but happy to make the connection either way. I can be reached at mhaylon[at]caremessage.org. You can apply to any open positions here. Otherwise, I look forward to hearing from you.
A Look At The Challenges They've Faced & How Their Companies Support Them
We know that the ratio of women to men in software engineering is overwhelmingly low. Scroll through just about any company's roster on Linkedin and see for yourself. It's depressing.
If you're not in the mood to engage in that little experiment, just check out this PwC study that found that only 15% of employees in STEM roles in the U.K. are women, and that women hold a mere 5% of leadership roles in the tech sector.
However, we also know that diversity is the top priority for 78% of talent leaders. This is good news for us, because our goal at PowerToFly is to close these gender gaps as quickly as possible - and the more companies that get on board, the faster we can do that.
We partner with companies that are not only committed to diversity and inclusion, but to fostering a sense of belonging for underrepresented candidates once they accept job offers.
In the meantime, we know that the struggle for many women and other minorities in tech is still real, and that being a woman in this male-dominated industry is no cake walk. That's why we invited women engineers at some of our partner companies to share their experiences in their own words.
They shared some of the biggest challenges they've faced as a women in tech and how they overcame them, as well as why they feel supported and enjoy working at their current companies.
We hope reading about these experiences will make other women in software engineering realize they're not alone in the challenges they're facing, and that there are lots of companies making strides to better support women in tech. We also hope that reading this will inspire more companies to follow suit, especially given that women leave the tech industry at twice the rate of men.
Hats off to these 7 women and to the companies that support their work:
What's the coolest thing Promptworks does to support women engineers?
"One of my favorite things about Promptworks is how all the female engineers support each other. Having an amazing group of colleagues to lean on, vent to, and seek advice from has been vital to me. As soon as I joined the engineering team, I felt immediately part of this amazing family of women who also have my back."
—M.K., Software Engineer at Promptworks
Want to join Promptworks' team of Women Engineers?
- Senior React Native Engineer
- Senior Software Engineer
- Contract Software Engineer
- Software Engineer
- And more
More about PromptWorks:
Promptworks builds custom software for companies by creating amazing technologies that help achieve their vision.
Monthly work-from-home flexibility, Collegial atmosphere with family-style lunch twice a week on us, ergonomic work stations including seated & standing pair programming stations, 100% company-paid medical, dental, and vision insurance, 401(k) plan with company matching and more!
Why did you choose to work at Yelp?
"The best thing about Yelp is the culture. I had an amazing interview process which reflected how much Yelp values their employees. Once I got through, I received a welcome card from my team and AWE group and I still feel very loved at Yelp. Also, I love the people! They are very smart and innovative and Yelp gives us all the freedom to vent out our creativity."
—Supriya, Backend Engineer at Yelp.
Want to join Yelp's team of Women Engineers?
More about Yelp:
Yelp engineering culture is driven by our values: we're a cooperative team that values individual authenticity and encourages "unboring" solutions to problems.
Medical, dental, and vision insurance - 100% covered for Yelp employees, 401k program with company match, parental program: Bright Horizons, mother's rooms, paid baby bonding leave, well being and stress management resources, and more!
What's the biggest challenge you've faced at Ubiquity6 and how did you overcome it?
"One of the personal challenges I've dealt with at Ubiquity6 is imposter syndrome, which was definitely amplified by working with so many incredible engineers. Thankfully, my team is really supportive and I have been able to take ownership over some important projects. The combination of getting great constructive feedback while framing my mindset towards improvement has really helped build my confidence as an engineer."
—Robyn, Software Engineer at Ubiquity6
Want to join Ubiquity6's team of Women Engineers?
More about Ubiquity6:
We work with the design, infrastructure, and game engine teams to help guide the user through complex workflows involving spatial mapping, dynamic code loading, and game engine orchestration. Our challenge is to tie together all the different pieces of technology in a way that feels seamless to the end user.
Generous PTO, flexible work hours, work-from-home, remote positions, medical and dental benefits including family coverage, and more!
What's the coolest thing Verisign does to support women engineers?
"Verisign has been extremely warm and welcoming. Your opinions and ideas are heard irrespective your gender and position in the company. Verisign has a Women in Technology group which organizes monthly workshops and seminars, encouraging women to participate and demonstrate their skills. It is attended by the entire company and not just women. The company is full of empowering women who constantly motivate you to break the stereotypes and fulfill your passion."
—Shreyashi, Software Engineer at Verisign
Want to join Verisign's team of Women Engineers?
- Senior Engineer - Information Security Compliance
- Mid-level Software Engineer
- Sr. Infrastructure Software Engineer
- And more!
More about Verisign:
Verisign, a leader in domain names and internet infrastructure, enables internet navigation for many of the world's most recognized domain names.
Medical, dental, vision and prescription plans, traditional and Roth 401(k) with company match, basic life insurance, optional life insurance for employee, spouse or child(ren), home and auto insurance and more!
What’s one of the most impactful things One Medical does for women engineers?
"I recently attended a fireside chat with Sheryl Sandberg who pointed out that while there are increasing programs aimed at bringing women into technical roles, there aren't as many women being promoted. One of the most impactful things I see that One Medical does is actually hire and promote female engineers into both senior engineering roles and engineering management roles. Not only are they being promoted, but there is noticeable support before, during, and after the promotion. Growth and learning is a big part of the culture here, and I am excited to take part in such a fulfilling company."
—Vanessa, Data Engineer at One Medical
Want to join One Medical's team of Women Engineers?
- Senior Software Engineer (Fullstack)
- Principal Software Engineer (Fullstack)
- Staff Software Engineer (Fullstack)
- And more!
More about One Medical:
One Medical builds amazing end-to-end solutions to connect patients and our care team in new and innovative ways.highly collaborative environment, not only will you be partnering with designers and product managers, you'll also be sitting shoulder to shoulder with the doctors and nurses who deliver care daily to One Medical patients.
Top-notch dental, vision, and health insurance, paid parental leave, PTO, paid holidays, and sabbatical at 5 and 10 years
401K Match, One Medical membership for you and your family and more!
What's the coolest thing Fair does to support women engineers?
"Gender equity is a big thing at Fair. I once received a Fair-branded jacket that didn't quite fit right in the sleeves and waist. I tried to return it, but my boss wouldn't hear of it, citing Susan Fowler's leather jacket incident. Fair immediately offered to cover the jacket alteration costs for myself and other women in the company. I'm grateful to work at a place that values and includes its female employees as much as Fair does."
—Michelle, Lead Software Engineer at Fair.
Want to join Fair's team of Women Engineers?
- Senior Software Engineer - Search & Discovery Team
- Senior Platform Engineer
- Support Engineer
- And more!
More about Fair:
We are looking for highly motivated engineers interested in delivering the next level of innovation to product search and discovery at Fair. You'll be designing and implementing new search features and the systems behind them, including the integration of natural language processing, heuristics, and machine learning systems used to generate and rank search results. You'll work with microservices on AWS, multiple languages, and a great engineering team with a fun culture.
Equity incentives, 100% coverage of medical, vision and dental premiums for employees and their families, 100% paid parental leave for 4 months, 401(k) retirement plans and free lunch 5 days a week for every employee and more!
In moments of self-doubt or adversity, how do you build yourself back up?
"Coming from coding school, my background was not in computer science nor did I graduate from college with a degree in engineering, so it has always been a bit of a struggle to build myself up. I remind myself that everyone is going through a learning process. I have spoken to my mentor about having imposter syndrome when I first started working at Yelp. He let me know that even he has moments of imposter syndrome. It is easier to relate to somebody when you hear that they are going through the same struggles as you and it's a good reminder that nobody is here to judge you. I think it's great that even when you mess up you don't have to be worried about getting fired. Yelp has a very supportive environment. In times of adversity I try to calm myself down and realize that everyone makes mistakes and tries to learn from them to be better."
—Julie, Full Stack Engineer at Yelp.
Scroll up or click here to learn more about Yelp & how to join their team.
Want to see more great roles at companies committed to recruiting more women in software engineering? Check out our job board!
A Look at Fidelity's Approach to Women's Career Growth and Engagement
Whenever I reflect on my experience as one of the relatively few women in the gaming industry, I think of a student I met at a Game Writers' Roundtable the last time I went to the Game Developers Conference (GDC).
"The floggings will continue until morale improves." We've all heard the saying, a tongue-in-cheek way of criticizing workplaces that are neither healthy nor productive — and no employer or employee wants to be that workplace. Create a healthier, more productive work environment with these tips.