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Synchrony

Synchrony Employee Story: Meet Jackie Garcia, Field Sales Manager

Jackie Works Remotely From Her Home In Texas

Below is an article originally written by PowerToFly Partner Synchrony. Go to Synchrony's page on PowerToFly to see their open positions and learn more.

Life and work – you can't have one without the other for Jackie

"Synchrony does not see disabilities. They get to know you as a person and see the talent that you have, and take that strength and develop it."

Jackie is proud of everywhere her career at Synchrony has taken her – she especially loves how Synchrony has been there for her when she needed support the most and how she can, in turn, enrich others' experiences at Synchrony.

Today, Jackie is a Field Sales Manager responsible for an entire region, but there's much more to who she is than her title. For most of her life, Jackie has experienced acute hearing loss in both ears and relies on reading lips. When she joined Synchrony not only did they do the little things like buying her a good headset for phone calls, but they did the big things too. Her team was patient, listened, and pushed themselves outside of their comfort zones to embrace new ways of working together. Jackie was never at a disadvantage against her peers. "Everyone is on equal ground here. If you have a disability, you won't be treated any different. It's all about what you have to offer."

Jackie started out as a Customer Service Representative. Her managers saw her talent and saw that she was driven to do more. They nominated her for a Synchrony development program that moved her to Frisco, TX to work in client affairs. Leaders and mentors paved the way for her to have the experiences she needed to see where she could go next, and they prepared her to make that leap. "You'll be in awe of the leaders we have! They have incredible passion every day and you see how they live the values of the company. Every time I see them I can feel it and it re-energizes me."

After 4 years, that next leap came in the form of her first Field Sales Manager role (fostering growth in credit applications and credit sales), working on a major department store. At first she didn't think she would like the travel, but now she relishes in it. As she travels to stores in 20+ states, she's an extension of Synchrony, working directly with her clients. Jackie loves meeting new people and seeing the impact she has as their business grows (and reading a lot of lips!). She's also worked on a variety of projects such as developing a program for onboarding new field sales managers, and taking on a leadership role in compliance

All along, Jackie's leaders haven't seen that she's challenged in hearing, they've seen that she has potential. "This is what you'll experience – values aren't here for us to look good in a commercial, it's in our core and everything we do. We show it every day."

Jackie experienced that leadership and belief in Synchrony's values again when she was diagnosed with cancer. Synchrony had just changed the company insurance plan, and the CFO came to her office to meet with the team. He said he was responsible for changing the plan and wanted to know how it impacted them. Jackie spoke up, as difficult as it was, to tell him it was hard to manage her illness, work, medical expenses, and her family. After the meeting, the CFO thanked her for sharing her story and offered to help. Synchrony gave Jackie grants for some of her medical costs, and found a pharma company that would pay for her medicine. The CFO always followed up to see how she was doing. She's cancer free today. "Our leaders truly care for us. Seeing how they care makes me want to share this message as often as I can and with as many people as I can."

Jackie has been a mainstay of Synchrony's diversity networks, even before they were formally organized. Caring and passion to support others has always been part of the culture and values at Synchrony, but the diversity networks go straight to her heart. First as part of the People with Disabilities Network, and now in the Veterans Network, Jackie values the opportunity to educate and be a force for good for her colleagues of all backgrounds and abilities. "Everyone here can help and support each other"

Unsurprisingly, Jackie is in high demand – earning 13 awards since becoming a field sales manager. Recently, she was approached with a job offer for more money, and she turned it down. "This isn't like other jobs. I've invested in my career, and Synchrony has invested in me – both through development opportunities for my career and support for my life outside of work. They do that for everyone."

Learn more about our People with Disabilities Network.

popular

7 Women in Software Engineering Share Their Experiences

A Look At The Challenges They've Faced & How Their Companies Support Them

We know that the ratio of women to men in software engineering is overwhelmingly low. Scroll through just about any company's roster on Linkedin and see for yourself. It's depressing.

If you're not in the mood to engage in that little experiment, just check out this PwC study that found that only 15% of employees in STEM roles in the U.K. are women, and that women hold a mere 5% of leadership roles in the tech sector.

However, we also know that diversity is the top priority for 78% of talent leaders. This is good news for us, because our goal at PowerToFly is to close these gender gaps as quickly as possible - and the more companies that get on board, the faster we can do that.

We partner with companies that are not only committed to diversity and inclusion, but to fostering a sense of belonging for underrepresented candidates once they accept job offers.

In the meantime, we know that the struggle for many women and other minorities in tech is still real, and that being a woman in this male-dominated industry is no cake walk. That's why we invited women engineers at some of our partner companies to share their experiences in their own words.

They shared some of the biggest challenges they've faced as women in tech and how they overcame them, as well as why they feel supported and enjoy working at their current companies.

We hope reading about these experiences will make other women in software engineering realize they're not alone in the challenges they're facing, and that there are lots of companies making strides to better support women in tech. We also hope that reading this will inspire more companies to follow suit, especially given that women leave the tech industry at twice the rate of men.

Hats off to these 7 women and to the companies that support their work:

What's the coolest thing Promptworks does to support women engineers?

"One of my favorite things about Promptworks is how all the female engineers support each other. Having an amazing group of colleagues to lean on, vent to, and seek advice from has been vital to me. As soon as I joined the engineering team, I felt immediately part of this amazing family of women who also have my back."

—M.K., Software Engineer at Promptworks

Want to join Promptworks' team of Women Engineers?
They're hiring!

More about PromptWorks:
Promptworks builds custom software for companies by creating amazing technologies that help achieve their vision.

Benefits include:
Monthly work-from-home flexibility, Collegial atmosphere with family-style lunch twice a week on us, ergonomic work stations including seated & standing pair programming stations, 100% company-paid medical, dental, and vision insurance, 401(k) plan with company matching and more!

Why did you choose to work at Yelp?

"The best thing about Yelp is the culture. I had an amazing interview process which reflected how much Yelp values their employees. Once I got through, I received a welcome card from my team and AWE group and I still feel very loved at Yelp. Also, I love the people! They are very smart and innovative and Yelp gives us all the freedom to vent out our creativity."

—Supriya, Backend Engineer at Yelp.

Want to join Yelp's team of Women Engineers?
They're hiring!

More about Yelp:
Yelp engineering culture is driven by our values: we're a cooperative team that values individual authenticity and encourages "unboring" solutions to problems.

Benefits include:
Medical, dental, and vision insurance - 100% covered for Yelp employees, 401k program with company match, parental program: Bright Horizons, mother's rooms, paid baby bonding leave, well being and stress management resources, and more!

What's the biggest challenge you've faced at Ubiquity6 and how did you overcome it?

"One of the personal challenges I've dealt with at Ubiquity6 is imposter syndrome, which was definitely amplified by working with so many incredible engineers. Thankfully, my team is really supportive and I have been able to take ownership over some important projects. The combination of getting great constructive feedback while framing my mindset towards improvement has really helped build my confidence as an engineer."

—Robyn, Software Engineer at Ubiquity6

Want to join Ubiquity6's team of Women Engineers?
They're hiring!

More about Ubiquity6:
We work with the design, infrastructure, and game engine teams to help guide the user through complex workflows involving spatial mapping, dynamic code loading, and game engine orchestration. Our challenge is to tie together all the different pieces of technology in a way that feels seamless to the end user.

Benefits include:
Generous PTO, flexible work hours, work-from-home, remote positions, medical and dental benefits including family coverage, and more!

What's the coolest thing Verisign does to support women engineers?

"Verisign has been extremely warm and welcoming. Your opinions and ideas are heard irrespective your gender and position in the company. Verisign has a Women in Technology group which organizes monthly workshops and seminars, encouraging women to participate and demonstrate their skills. It is attended by the entire company and not just women. The company is full of empowering women who constantly motivate you to break the stereotypes and fulfill your passion."

—Shreyashi, Software Engineer at Verisign

Want to join Verisign's team of Women Engineers?
They're hiring!

More about Verisign:
Verisign, a leader in domain names and internet infrastructure, enables internet navigation for many of the world's most recognized domain names.

Benefits include:
Medical, dental, vision and prescription plans, traditional and Roth 401(k) with company match, basic life insurance, optional life insurance for employee, spouse or child(ren), home and auto insurance and more!

What’s one of the most impactful things One Medical does for women engineers?

"I recently attended a fireside chat with Sheryl Sandberg who pointed out that while there are increasing programs aimed at bringing women into technical roles, there aren't as many women being promoted. One of the most impactful things I see that One Medical does is actually hire and promote female engineers into both senior engineering roles and engineering management roles. Not only are they being promoted, but there is noticeable support before, during, and after the promotion. Growth and learning is a big part of the culture here, and I am excited to take part in such a fulfilling company."

—Vanessa, Data Engineer at One Medical

Want to join One Medical's team of Women Engineers?
They're hiring!

More about One Medical:
One Medical builds amazing end-to-end solutions to connect patients and our care team in new and innovative ways.highly collaborative environment, not only will you be partnering with designers and product managers, you'll also be sitting shoulder to shoulder with the doctors and nurses who deliver care daily to One Medical patients.

Benefits include:
Top-notch dental, vision, and health insurance, paid parental leave, PTO, paid holidays, and sabbatical at 5 and 10 years
401K Match, One Medical membership for you and your family and more!

What's the coolest thing Fair does to support women engineers?

"Gender equity is a big thing at Fair. I once received a Fair-branded jacket that didn't quite fit right in the sleeves and waist. I tried to return it, but my boss wouldn't hear of it, citing Susan Fowler's leather jacket incident. Fair immediately offered to cover the jacket alteration costs for myself and other women in the company. I'm grateful to work at a place that values and includes its female employees as much as Fair does."

—Michelle, Lead Software Engineer at Fair.

Want to join Fair's team of Women Engineers?
They're hiring!

More about Fair:
We are looking for highly motivated engineers interested in delivering the next level of innovation to product search and discovery at Fair. You'll be designing and implementing new search features and the systems behind them, including the integration of natural language processing, heuristics, and machine learning systems used to generate and rank search results. You'll work with microservices on AWS, multiple languages, and a great engineering team with a fun culture.

Benefits include:
Equity incentives, 100% coverage of medical, vision and dental premiums for employees and their families, 100% paid parental leave for 4 months, 401(k) retirement plans and free lunch 5 days a week for every employee and more!

In moments of self-doubt or adversity, how do you build yourself back up?

"Coming from coding school, my background was not in computer science nor did I graduate from college with a degree in engineering, so it has always been a bit of a struggle to build myself up. I remind myself that everyone is going through a learning process. I have spoken to my mentor about having imposter syndrome when I first started working at Yelp. He let me know that even he has moments of imposter syndrome. It is easier to relate to somebody when you hear that they are going through the same struggles as you and it's a good reminder that nobody is here to judge you. I think it's great that even when you mess up you don't have to be worried about getting fired. Yelp has a very supportive environment. In times of adversity I try to calm myself down and realize that everyone makes mistakes and tries to learn from them to be better."

—Julie, Full Stack Engineer at Yelp.

Scroll up or click here to learn more about Yelp & how to join their team.

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Want to see more great roles at companies committed to recruiting more women in software engineering? Check out our job board!

Fidelity

How Can the Financial Services Industry Retain More Women?

A Look at Fidelity's Approach to Women's Career Growth and Engagement

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According to a 2018 study by McKinsey & Company and LeanIn.Org, 90% of companies say they prioritize gender diversity, but only 52% of employees agree. While many companies stop at verbal commitment, some select leaders are earnestly working towards a more diverse workplace.

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Inspiration

A Message To Women in the Gaming Industry: Don't Learn to Code

Whenever I reflect on my experience as one of the relatively few women in the gaming industry, I think of a student I met at a Game Writers' Roundtable the last time I went to the Game Developers Conference (GDC).

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For Employers

5 Tips for Creating a Healthier, More Productive Work Environment

"The floggings will continue until morale improves." We've all heard the saying, a tongue-in-cheek way of criticizing workplaces that are neither healthy nor productive — and no employer or employee wants to be that workplace. Create a healthier, more productive work environment with these tips.

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