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Zapier Inc

The Privilege Of Keeping Support Weird At Zapier

Below is an article originally written by Pam Dodrill, the VP of Customer Support at PowerToFly Partner Zapier, and published on October 1, 2018. Go to Zapier's page on PowerToFly to see their open positions and learn more.

I'm excited to announce that I'm joining Zapier as VP of Customer Support. Ever since I saw my first Zapier alert in a former role, I've been curious about what the company is building. And as soon as I mentioned to friends and colleagues that I was in discussions for this role, they all had big reactions and told me how much they love what Zapier is doing with integrations and automation. I'm a huge fan and I'm eager to join this fast-growing company and 100% remote team.

The approach this company takes to its customers, employees and overall business impresses me beyond measure. The company culture and values were the first thing I looked at and "Empathy, no Ego" along with "Default to Action" and "Default to Transparency" jumped out at me. This is how I work. During my interview process, I found real-life examples of these values at work, stories that validated what the company was advertising.

The other thing that struck me is how Zapier pushes normal limits. I mean - 100% remote team, not just support team, but the whole team? Anyone that knows me, knows I've been advocating for remote teams for well over a decade - probably more like 2 if I'm honest. This company knows how to do it right - AND they share their lessons learned.

In general, Zapier is a company that wants to learn best practices and then gets focused on how to improve those practices and makes them work for their individual company needs. This is so much better than just running through a prescribed playbook. I'm elated to apply this approach while leading Zapier's Support team.

During my research, I also ran across this post about why everyone at Zapier participates in All Hands Support - written by Wade Foster (one of Zapier's co-founders) that lists 6 really good reasons why this is important. For me, it puts empathy for the customer at the center of how we do business and it guarantees the Support team gets the respect they deserve.

As I met with different members of the Support team I realized there is an inherent passion for Customer Support and an esprit d'coeur that only exists in organizations that are genuinely excited about what they are doing. But what struck me most is they get it. They know what they want to do. They don't need me to come in and tell them what to do or do it for them. They just need help harvesting and implementing their ideas through hyper-growth while maintaining a fabulous customer experience.

It's really hard to pick a favorite thing I learned while interviewing, but I think I'd pick this: Keep Support Weird. I was told on numerous occasions that it is very important to the team, as they choose a new leader, to find someone who will help Keep Support Weird. After stumbling into a Support role at the age of 16 and turning it into a career, I understand this completely. It's one of those things that if I have to explain it, you won't understand.

I feel so privileged to join this team. If you know what it means to Keep Support Weird, check out these jobs and join us.

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How These Companies Are Celebrating Asian American and Pacific Islander Heritage Month

According to a recent study, anti-Asian hate crimes have risen 150% since the pandemic started. But these acts of violence are not new — they are part of a much larger history of anti-Asian racism and violence in the U.S.

That makes celebrating Asian American and Pacific Islander Heritage Month (which was named a month-long celebration in May by Congress in 1992 "to coincide with two important milestones in Asian/Pacific American history: the arrival in the United States of the first Japanese immigrants on May 7, 1843 and contributions of Chinese workers to the building of the transcontinental railroad, completed May 10, 1869") this year all the more important.

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Career and Interview Tips

10 Tips to Stand Out at a Virtual Job Fair

Your guide to preparing for virtual career fairs and making a great impression with recruiters

According to a LinkedIn survey, up to 85% of jobs are filled via networking. For job seekers, virtual job fairs make networking with recruiters more convenient. You can interact with potential employers from all over the world, ask them questions, and apply for jobs. Every event is different, but they most often include video conferencing features, chat rooms, and Q&A sessions.

Dilyara Timerbulatova, Virtual Job Fair Coordinator at PowerToFly explains that, "virtual job fairs have many benefits, namely connecting top talent and recruiters that would otherwise never cross paths. These events are a tool to help companies build well-rounded, diverse teams that align with the company culture and business vision."

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Webinars

Pride At Work: Learn more about Our Partners, Sponsors & Speakers

Learn more about our amazing speakers and sponsors at our June 2021 virtual summit Diversity Reboot: Pride At Work, three days of conversations and panels plus an interactive virtual career fair.

Our Pride At Work summit certainly made us proud! PowerToFly was thrilled to present talks by members of the LGBTQIA+ community alongside some amazing allies. Our conversations ranged from leaders at the highest levels of government positions to visionaries in the worlds of business & tech to artists from the music and entertainment industry. If you tuned in, and celebrated our speakers, thank you! And if you missed the summit or would like to re-watch any of the talks, those conversations will all be available to watch for free on PowerToFly.

We want to extend a HUGE thanks to our amazing sponsors American Express, NGA, Smartsheet, S&P Global, Raytheon Technologies, PwC and Esri plus our media partner MMCA.

If you can, please consider donating to some of the amazing organizations we highlighted at the summit including GLITS, fighting for the health and rights of transgender sex workers; Garden State Equality, the largest LGBTQIA+ advocacy organization in New Jersey, with over 150,000 members; National Black Justice Coalition, a civil rights organization dedicated to the empowerment of Black lesbian, gay, bisexual, transgender and queer people, including people living with HIV/AIDS; and NYC Anti-Violence Project, empowering lesbian, gay, bisexual, transgender, queer, and HIV-affected communities and allies to end all forms of violence through organizing and education, and supports survivors through counseling and advocacy.

Plus, don't forget to visit our Merch Store and grab yourself some PowerToFly apparel. 100% of the proceeds from our sales will be going to TransTech Social, supporting transgender and non-binary people in tech.

Finally, registration for our July 12th - 15th virtual summit Diversity Reboot: Tech For Social Impact is now open! Join us to learn about founders from mission-driven organizations and their social impact. Register for free here
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Datadog

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Like many of us, Lucy Williams-Jones' life has been deeply impacted by COVID-19.

Unlike many of us, that impact took the form of a four-day period of time where Lucy was so sick with COVID that she was sure she'd never recover—and a permanent career change when she somehow did.

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Collins Aerospace

5 Tips for Selecting & Pursuing Career Growth Opportunities from Collins Aerospace's Rockie Lehman

HR pro Rockie Lehman has two hot takes on resumes: bullet points are a must, and one-page resumes aren't.

"I'm not a big fan of squeezing everything into one page," says the Talent Manager at aerospace giant Collins Aerospace. "Don't shortcut. List all of your relevant work experience. Most applicant tracking systems nowadays automatically reformat your resume, so you can't really tell that it's two pages."

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